NinjaOne vs Duckie

Side-by-side comparison of AI visibility scores, market position, and capabilities

NinjaOne leads in AI visibility (56 vs 25)

NinjaOne

ChallengerIT Operations & Observability

RMM

Cloud RMM platform with $1.9B valuation serving 20K+ MSP and enterprise customers; modern UI and fast performance driving rapid growth with backup, ticketing, and MDM expansion.

AI VisibilityBeta
Overall Score
C56
Category Rank
#1 of 2
AI Consensus
48%
Trend
stable
Per Platform
ChatGPT
47
Perplexity
66
Gemini
51

About

NinjaOne (formerly NinjaRMM) is a cloud-based IT management platform providing remote monitoring and management (RMM), endpoint management, patch management, and IT documentation tools for managed service providers (MSPs) and enterprise IT teams. Founded in 2013 in Austin, Texas and having raised approximately $350 million at a $1.9 billion valuation, NinjaOne serves over 20,000 customers managing millions of endpoints and has positioned itself as one of the fastest-growing RMM platforms in the MSP market.

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Duckie

EmergingInfrastructure

IT Operations

SF YC W24 AI support agent builder at 80% resolution time reduction and 71% ticket deflection; $500K from a16z/Greylock/YC/Netflix competing with Intercom Fin for customer support AI workflow automation.

AI VisibilityBeta
Overall Score
D25
Category Rank
#18 of 68
AI Consensus
59%
Trend
stable
Per Platform
ChatGPT
33
Perplexity
19
Gemini
36

About

Duckie is a San Francisco-based AI customer support platform — backed by Y Combinator (W24) with $500,000 in funding from Y Combinator, Andreessen Horowitz, Greylock, KungHo Fund, Netflix, and 5 additional investors — providing customer support teams with an AI agent builder that translates existing support processes and workflows into predictable, reliable AI automation, achieving 80% reduction in resolution time and 71% ticket deflection for deployed teams. Founded in 2023 and targeting customer support leaders at growth-stage software companies, Duckie enables support teams to deploy AI agents in minutes without engineering dependency.

Full profile

AI Visibility Head-to-Head

56
Overall Score
25
#1
Category Rank
#18
48
AI Consensus
59
stable
Trend
stable
47
ChatGPT
33
66
Perplexity
19
51
Gemini
36
47
Claude
31
61
Grok
34

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