ManageEngine vs Duckie

Side-by-side comparison of AI visibility scores, market position, and capabilities

ManageEngine leads in AI visibility (58 vs 25)

ManageEngine

ChallengerIT Operations & Observability

ITSM/ITOM

Enterprise IT management suite from Zoho; 60+ products covering ITSM, endpoint, SIEM, and network monitoring at lower cost than ServiceNow, CrowdStrike, and Splunk.

AI VisibilityBeta
Overall Score
C58
Category Rank
#3 of 3
AI Consensus
50%
Trend
stable
Per Platform
ChatGPT
52
Perplexity
65
Gemini
67

About

ManageEngine is a division of Zoho Corporation providing enterprise IT management software covering IT service management (ITSM), endpoint management, network monitoring, security operations, IAM, and IT analytics. Part of the $1 billion+ Zoho Corporation, ManageEngine offers over 60 IT management products targeting mid-market enterprises that need enterprise-grade IT tools at more accessible pricing than large competitors like ServiceNow (ITSM) or CrowdStrike (endpoint security).

Full profile

Duckie

EmergingInfrastructure

IT Operations

SF YC W24 AI support agent builder at 80% resolution time reduction and 71% ticket deflection; $500K from a16z/Greylock/YC/Netflix competing with Intercom Fin for customer support AI workflow automation.

AI VisibilityBeta
Overall Score
D25
Category Rank
#18 of 68
AI Consensus
59%
Trend
stable
Per Platform
ChatGPT
33
Perplexity
19
Gemini
36

About

Duckie is a San Francisco-based AI customer support platform — backed by Y Combinator (W24) with $500,000 in funding from Y Combinator, Andreessen Horowitz, Greylock, KungHo Fund, Netflix, and 5 additional investors — providing customer support teams with an AI agent builder that translates existing support processes and workflows into predictable, reliable AI automation, achieving 80% reduction in resolution time and 71% ticket deflection for deployed teams. Founded in 2023 and targeting customer support leaders at growth-stage software companies, Duckie enables support teams to deploy AI agents in minutes without engineering dependency.

Full profile

AI Visibility Head-to-Head

58
Overall Score
25
#3
Category Rank
#18
50
AI Consensus
59
stable
Trend
stable
52
ChatGPT
33
65
Perplexity
19
67
Gemini
36
64
Claude
31
49
Grok
34

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