Kickserv vs Certinia
Side-by-side comparison of AI visibility scores, market position, and capabilities
Job Management Software for Small Service Businesses
Kickserv (ECI Software) offers affordable job management and invoicing for field service SMBs under 25 employees — HVAC, plumbing, electrical — replacing paper-based operations (Austin TX).
About
Kickserv is a job management and scheduling software platform for small field service businesses, providing online customer management, job scheduling, estimate and invoice creation, team dispatch, and payment collection tools in an accessible, affordably priced platform designed for service businesses with fewer than 25 employees. Headquartered in Austin, Texas, and acquired by ECI Software Solutions alongside FieldEdge, Kickserv targets the smallest tier of field service businesses — HVAC, plumbing, electrical, cleaning, and handyman companies — that are managing their operations with paper, spreadsheets, or basic tools and ready for their first dedicated service management software.\n\nKickserv's platform provides a customer database, job and estimate management, calendar-based scheduling and dispatching, mobile app for field technicians, customer communication tools including automated appointment reminders, and online payment collection. The platform is designed to be set up and operational quickly without extensive training or implementation services, catering to owner-operators and small business owners who need practical tools without complexity. QuickBooks integration keeps accounting records synchronized. Customer-facing features like online booking and automated appointment confirmation texts help small businesses deliver professional customer experiences competitive with larger service companies.\n\nAs part of ECI Software Solutions, Kickserv benefits from ECI's broader portfolio of small business software products and investment in product development. Kickserv competes with Jobber, Housecall Pro, and FieldComplete in the small field service business management market, positioning on simplicity and price accessibility. The ECI acquisition also creates opportunities for cross-selling to FieldEdge customers who need a lighter-weight option or to service businesses scaling through ECI's other vertical software products.
Salesforce-native ERP and PSA platform for services businesses; unified financials, project delivery, and revenue recognition built on Salesforce infrastructure.
About
Certinia (formerly FinancialForce) is a cloud ERP and professional services automation (PSA) platform built natively on Salesforce, enabling services-centric businesses to manage financials, project delivery, workforce planning, and customer success in a single unified system. Founded in 2009 as FinancialForce by Salesforce Ventures and Unit4, the company rebranded to Certinia in 2023 to signal its broader platform vision beyond finance. Headquartered in San Francisco and serving over 1,400 customers globally, Certinia targets professional services firms, consulting practices, and technology companies that run their entire business on Salesforce CRM.
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