Freshservice vs Zeffy

Side-by-side comparison of AI visibility scores, market position, and capabilities

Freshservice leads in AI visibility (36 vs 26)

Freshservice

EmergingIT Operations & Observability

ITSM

Freshworks (FRSH) ITSM platform with ITIL-compliant incident management, CMDB, and AI-powered service desk; modern UX alternative to ServiceNow for mid-market IT teams competing with Jira Service Management.

AI VisibilityBeta
Overall Score
D36
Category Rank
#2 of 2
AI Consensus
61%
Trend
stable
Per Platform
ChatGPT
30
Perplexity
40
Gemini
30

About

Freshservice is Freshworks's cloud-based IT service management (ITSM) platform — providing IT help desk, incident management, asset management, change management, problem management, and IT operations capabilities for IT support teams and managed service providers seeking a modern, intuitive alternative to legacy ITSM platforms like ServiceNow and Jira Service Management. Part of Freshworks' (NASDAQ: FRSH) product portfolio alongside Freshdesk (customer support), Freshservice generates significant revenue as Freshworks' enterprise-oriented ITSM offering.

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Zeffy

EmergingNonprofit Tech

Zero-Fee Fundraising

Montreal zero-fee nonprofit fundraising platform with $1B+ processed; 100% donation pass-through via optional donor tips competing with Donorbox and Classy for nonprofit fundraising technology adoption.

AI VisibilityBeta
Overall Score
D26
Category Rank
#1 of 1
AI Consensus
68%
Trend
stable
Per Platform
ChatGPT
19
Perplexity
26
Gemini
17

About

Zeffy is a Montreal-based fundraising platform for nonprofit organizations that charges zero platform fees on donations — asking donors to optionally contribute a tip to cover Zeffy's operating costs rather than deducting fees from each donation, ensuring 100% of every donated dollar reaches the nonprofit cause. Founded in 2019 by Thibaut Davoult and Nicolas Lafleur, Zeffy has processed $1+ billion in nonprofit donations and provides a comprehensive suite including online donation forms, event ticketing, peer-to-peer fundraising campaigns, recurring donation management, and membership management — giving nonprofits a full fundraising platform at genuinely zero cost.

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AI Visibility Head-to-Head

36
Overall Score
26
#2
Category Rank
#1
61
AI Consensus
68
stable
Trend
stable
30
ChatGPT
19
40
Perplexity
26
30
Gemini
17
30
Claude
29
43
Grok
18

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