Customer.io vs Duckie

Side-by-side comparison of AI visibility scores, market position, and capabilities

Customer.io leads in AI visibility (27 vs 25)

Customer.io

EmergingSales & Marketing Tech

Marketing Automation

Marketing automation platform hit $100M ARR in Sep 2025 (+37% YoY) on <$40M total funding; 117% net revenue retention; 439 employees; highly capital-efficient

AI VisibilityBeta
Overall Score
D27
Category Rank
#3 of 6
AI Consensus
67%
Trend
stable
Per Platform
ChatGPT
27
Perplexity
24
Gemini
23

About

Customer.io is a Beaverton, Oregon-based marketing automation platform that enables businesses to create personalized, behavior-driven email, SMS, push notification, and in-app messaging campaigns. Founded in 2012, the company reached $100M ARR in September 2025 on less than $40M in total funding, demonstrating exceptional capital efficiency. Customer.io serves thousands of businesses with 117% net revenue retention and 35% consistent YoY growth.

Full profile

Duckie

EmergingInfrastructure

IT Operations

SF YC W24 AI support agent builder at 80% resolution time reduction and 71% ticket deflection; $500K from a16z/Greylock/YC/Netflix competing with Intercom Fin for customer support AI workflow automation.

AI VisibilityBeta
Overall Score
D25
Category Rank
#18 of 68
AI Consensus
59%
Trend
stable
Per Platform
ChatGPT
33
Perplexity
19
Gemini
36

About

Duckie is a San Francisco-based AI customer support platform — backed by Y Combinator (W24) with $500,000 in funding from Y Combinator, Andreessen Horowitz, Greylock, KungHo Fund, Netflix, and 5 additional investors — providing customer support teams with an AI agent builder that translates existing support processes and workflows into predictable, reliable AI automation, achieving 80% reduction in resolution time and 71% ticket deflection for deployed teams. Founded in 2023 and targeting customer support leaders at growth-stage software companies, Duckie enables support teams to deploy AI agents in minutes without engineering dependency.

Full profile

AI Visibility Head-to-Head

27
Overall Score
25
#3
Category Rank
#18
67
AI Consensus
59
stable
Trend
stable
27
ChatGPT
33
24
Perplexity
19
23
Gemini
36
33
Claude
31
18
Grok
34

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