Confluence vs Duckie

Side-by-side comparison of AI visibility scores, market position, and capabilities

Confluence leads in AI visibility (47 vs 25)

Confluence

ChallengerProductivity & Collaboration

Knowledge Management

Part of Atlassian $4.4B revenue 2024 (+23% YoY); 300K+ Atlassian customers; 50,370+ companies use Confluence; 1.88% knowledge management market share; NASA, Netflix, Facebook customers; wiki collaboration leader

AI VisibilityBeta
Overall Score
C47
Category Rank
#2 of 2
AI Consensus
59%
Trend
stable
Per Platform
ChatGPT
56
Perplexity
44
Gemini
45

About

Confluence is a team collaboration and knowledge management platform developed by Atlassian that enables teams to create, organize, and share documentation, project plans, and institutional knowledge in a centralized workspace. The company serves organizations of all sizes seeking to improve information sharing, reduce knowledge silos, and maintain a single source of truth for team documentation. Confluence delivers value through its flexible page hierarchy, rich content editing, powerful search capabilities, and deep integration with Jira and other Atlassian products to connect documentation with work execution.

Full profile

Duckie

EmergingInfrastructure

IT Operations

SF YC W24 AI support agent builder at 80% resolution time reduction and 71% ticket deflection; $500K from a16z/Greylock/YC/Netflix competing with Intercom Fin for customer support AI workflow automation.

AI VisibilityBeta
Overall Score
D25
Category Rank
#18 of 68
AI Consensus
59%
Trend
stable
Per Platform
ChatGPT
33
Perplexity
19
Gemini
36

About

Duckie is a San Francisco-based AI customer support platform — backed by Y Combinator (W24) with $500,000 in funding from Y Combinator, Andreessen Horowitz, Greylock, KungHo Fund, Netflix, and 5 additional investors — providing customer support teams with an AI agent builder that translates existing support processes and workflows into predictable, reliable AI automation, achieving 80% reduction in resolution time and 71% ticket deflection for deployed teams. Founded in 2023 and targeting customer support leaders at growth-stage software companies, Duckie enables support teams to deploy AI agents in minutes without engineering dependency.

Full profile

AI Visibility Head-to-Head

47
Overall Score
25
#2
Category Rank
#18
59
AI Consensus
59
stable
Trend
stable
56
ChatGPT
33
44
Perplexity
19
45
Gemini
36
58
Claude
31
45
Grok
34

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