Voiceflow vs 100ms

About

Voiceflow was founded in 2019 in Toronto with the mission of making it easy for teams to design, prototype, and deploy conversational AI agents without requiring deep engineering resources. The company built a collaborative, canvas-based platform for building AI agents — originally focused on voice interfaces for Alexa and Google Assistant, then expanding to support multi-channel chatbots, customer support agents, and agentic workflows as the conversational AI landscape matured.\n\nVoiceflow's platform provides a visual agent builder, a component library for common conversation patterns, built-in knowledge base management, and integrations with LLMs, CRMs, helpdesk tools, and APIs. Teams use it to build everything from simple FAQ bots to complex multi-step agents that handle authentication, data lookup, and transactional workflows. Its collaboration features allow designers, product managers, and engineers to work together in a shared environment, reducing the handoff friction that slows most agent development projects.\n\nVoiceflow has grown to 130,000+ developers and 450 enterprise customers, making it one of the most widely adopted agent-building platforms in the market. The company raised approximately $39.8M in total funding and has positioned itself as the "Figma for AI agents" — a design and development environment where cross-functional teams can build production-grade conversational experiences. As enterprises accelerate investment in customer-facing AI agents, Voiceflow's collaborative infrastructure plays an increasingly central role in how those agents are built and iterated.