Verloop.io vs IBM

Side-by-side comparison of AI visibility scores, market position, and capabilities

IBM leads in AI visibility (80 vs 15)

Verloop.io

GrowthCommunications Technology

AI Customer Support Automation

Verloop.io is an AI-powered customer support automation platform handling WhatsApp, chat, and email inquiries via conversational AI for enterprises across South and Southeast Asia.

AI VisibilityBeta
Overall Score
D15
Category Rank
#1 of 2
AI Consensus
70%
Trend
up
Per Platform
ChatGPT
6
Perplexity
7
Gemini
16

About

Verloop.io is a conversational AI and customer support automation company headquartered in Bangalore, India that provides an AI-first customer support platform enabling enterprises to automate the resolution of customer inquiries arriving through WhatsApp, web chat, email, and in-app messaging channels — reducing the volume of inquiries that require live agent handling through conversational AI that can resolve common queries, collect customer information, process requests, and escalate complex issues to human agents with full conversation context preserved. The company serves large enterprises across banking, insurance, e-commerce, healthcare, and telecommunications in India, the Middle East, Southeast Asia, and other markets where WhatsApp and mobile messaging are primary customer service channels.

Full profile

IBM

LeaderEnterprise Software

General

Armonk NY hybrid cloud and enterprise AI (NYSE: IBM) at $62.8B revenue; $6B+ generative AI bookings, record $12.7B free cash flow 2024, DataStax acquisition for watsonx vector database competing with Microsoft Azure for enterprise AI.

AI VisibilityBeta
Overall Score
A80
Category Rank
#56 of 1158
AI Consensus
67%
Trend
up
Per Platform
ChatGPT
74
Perplexity
71
Gemini
84

About

International Business Machines Corporation (IBM) is an Armonk, New York-based global technology and consulting company — publicly traded on the New York Stock Exchange (NYSE: IBM) as an S&P 500 component — providing hybrid cloud infrastructure, artificial intelligence software, and enterprise IT consulting through approximately 270,300 employees in 170 countries with $62.8 billion in annual revenue. Founded on June 16, 1911, as Computing-Tabulating-Recording Company through a merger orchestrated by financier Charles Ranlett Flint, renamed IBM in 1924 under Thomas Watson Sr., IBM has undergone multiple strategic transformations over its 110+ year history: building the System/360 mainframe platform (1964), launching the IBM PC (1981), selling the PC division to Lenovo (2005, $1.75B), and completing the $34 billion Red Hat acquisition (2019) that repositioned IBM as a hybrid cloud platform company. CEO Arvind Krishna (appointed April 2020) has focused IBM's strategy on three areas: hybrid cloud (powered by Red Hat OpenShift, the enterprise Kubernetes platform), AI (the watsonx platform for enterprise AI model development and deployment), and enterprise consulting. Under Krishna, IBM recorded $12.7 billion in free cash flow in 2024 (a company record), surpassed $6 billion in generative AI bookings since June 2023, and saw the stock price double — trading at all-time highs through 2024-2025. IBM announced the DataStax acquisition in 2025 to deepen watsonx's data layer with AstraDB (vector database for AI applications), DataStax Enterprise (Apache Cassandra), and Langflow (low-code AI agent development).

Full profile

AI Visibility Head-to-Head

15
Overall Score
80
#1
Category Rank
#56
70
AI Consensus
67
up
Trend
up
6
ChatGPT
74
7
Perplexity
71
16
Gemini
84
8
Claude
74
16
Grok
81

Capabilities & Ecosystem

Capabilities

Only Verloop.io
AI Customer Support Automation
IBM is classified as company.

Track AI Visibility in Real Time

Monitor how your brand performs across ChatGPT, Gemini, Perplexity, Claude, and Grok daily.