Side-by-side comparison of AI visibility scores, market position, and capabilities
SF internet and cloud network intelligence platform acquired by Cisco. Provides end-to-end visibility into network performance across internet and SaaS paths.
Cisco ThousandEyes is a network intelligence platform headquartered in San Francisco that provides enterprises and service providers with end-to-end visibility into digital experience across the internet, cloud infrastructure, and SaaS applications. Originally founded in 2010 and acquired by Cisco in 2020, ThousandEyes operates a distributed network of monitoring agents—deployed in enterprise locations, cloud regions, and backbone provider networks—that continuously measure network path performance, packet loss, latency, and service availability from the perspective of real users. This outside-in monitoring approach gives network and IT teams visibility into segments of the delivery path—including third-party ISPs, CDNs, and cloud providers—that traditional infrastructure monitoring cannot reach.
SF YC W24 AI support agent builder at 80% resolution time reduction and 71% ticket deflection; $500K from a16z/Greylock/YC/Netflix competing with Intercom Fin for customer support AI workflow automation.
Duckie is a San Francisco-based AI customer support platform — backed by Y Combinator (W24) with $500,000 in funding from Y Combinator, Andreessen Horowitz, Greylock, KungHo Fund, Netflix, and 5 additional investors — providing customer support teams with an AI agent builder that translates existing support processes and workflows into predictable, reliable AI automation, achieving 80% reduction in resolution time and 71% ticket deflection for deployed teams. Founded in 2023 and targeting customer support leaders at growth-stage software companies, Duckie enables support teams to deploy AI agents in minutes without engineering dependency.
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