Rootly vs Duckie

Side-by-side comparison of AI visibility scores, market position, and capabilities

Duckie leads in AI visibility (25 vs 21)

Rootly

EmergingInfrastructure

IT Operations

SF Slack-native incident management resolving 60,000+ incidents annually 80% faster for Canva and Nvidia; YC W21 $15.2M Renegade-backed competing with PagerDuty and Incident.io for DevOps incident automation.

AI VisibilityBeta
Overall Score
D21
Category Rank
#38 of 68
AI Consensus
67%
Trend
stable
Per Platform
ChatGPT
29
Perplexity
14
Gemini
22

About

Rootly is a San Francisco-based incident management platform — backed by Y Combinator (W21) with $15.2 million raised including a $12 million Series A led by Renegade Partners in August 2023 — automating on-call alerting, incident declaration, Slack workflow coordination, status page updates, and post-mortem documentation for engineering and DevOps teams, processing 60,000+ incidents annually for customers including Canva, Nvidia, and TripAdvisor. Founded in 2021 and achieving 400% revenue growth in the 12 months preceding the Series A, Rootly reduces incident resolution time by 80% by automating the manual coordination overhead that currently consumes engineering time during production outages.

Full profile

Duckie

EmergingInfrastructure

IT Operations

SF YC W24 AI support agent builder at 80% resolution time reduction and 71% ticket deflection; $500K from a16z/Greylock/YC/Netflix competing with Intercom Fin for customer support AI workflow automation.

AI VisibilityBeta
Overall Score
D25
Category Rank
#18 of 68
AI Consensus
59%
Trend
stable
Per Platform
ChatGPT
33
Perplexity
19
Gemini
36

About

Duckie is a San Francisco-based AI customer support platform — backed by Y Combinator (W24) with $500,000 in funding from Y Combinator, Andreessen Horowitz, Greylock, KungHo Fund, Netflix, and 5 additional investors — providing customer support teams with an AI agent builder that translates existing support processes and workflows into predictable, reliable AI automation, achieving 80% reduction in resolution time and 71% ticket deflection for deployed teams. Founded in 2023 and targeting customer support leaders at growth-stage software companies, Duckie enables support teams to deploy AI agents in minutes without engineering dependency.

Full profile

AI Visibility Head-to-Head

21
Overall Score
25
#38
Category Rank
#18
67
AI Consensus
59
stable
Trend
stable
29
ChatGPT
33
14
Perplexity
19
22
Gemini
36
19
Claude
31
23
Grok
34

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