Restaurant guest feedback platform that captures real-time satisfaction data to prevent negative reviews and drive recovery.
Ovation is a restaurant guest experience platform that captures real-time satisfaction data from diners immediately after their visit through a two-tap SMS survey, enabling restaurant managers to identify and recover dissatisfied guests before they post negative online reviews. When a guest indicates a poor experience, the platform immediately alerts the manager with the specific feedback and guest contact information for service recovery — turning a potential negative review into a recovery conversation. Ovation's data aggregates guest satisfaction trends by location, daypart, and menu item, helping operators identify systemic issues driving dissatisfaction. The company also tracks how negative-review recovery interactions affect subsequent guest behavior, demonstrating the ROI of service recovery programs. Ovation serves independent restaurants to large chains and integrates with POS systems and loyalty platforms. Founded in 2017, Ovation has grown through restaurant operator word-of-mouth as online reviews have become a critical driver of new guest acquisition. It competes with Medallia, Delighted, and Podium in the guest experience management market.
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