Side-by-side comparison of AI visibility scores, market position, and capabilities
Moveworks is an AI platform that automatically resolves employee IT and HR support requests through natural language, reducing help desk ticket volume.
Moveworks is an enterprise AI company founded in 2016 that has raised over $315M at a $2.1B valuation to build AI-powered employee support automation. The platform uses large language models and semantic search to automatically understand and resolve employee requests in natural language across IT and HR support functions, including password resets, software provisioning, policy questions, and onboarding tasks. Moveworks integrates with enterprise systems including ServiceNow, Workday, Jira, and Microsoft 365 to take automated action on behalf of employees without human agent involvement. The company serves large enterprises across technology, healthcare, financial services, and retail, reporting resolution rates that reduce help desk ticket volume by over 40%. Moveworks was an early mover in applying language AI to enterprise workflows before the current LLM wave and has built production integrations and enterprise trust over years of deployment. The company was acquired by ServiceNow in 2025 to accelerate the integration of AI-powered service automation into the ServiceNow enterprise workflow platform.
SF YC W24 AI support agent builder at 80% resolution time reduction and 71% ticket deflection; $500K from a16z/Greylock/YC/Netflix competing with Intercom Fin for customer support AI workflow automation.
Duckie is a San Francisco-based AI customer support platform — backed by Y Combinator (W24) with $500,000 in funding from Y Combinator, Andreessen Horowitz, Greylock, KungHo Fund, Netflix, and 5 additional investors — providing customer support teams with an AI agent builder that translates existing support processes and workflows into predictable, reliable AI automation, achieving 80% reduction in resolution time and 71% ticket deflection for deployed teams. Founded in 2023 and targeting customer support leaders at growth-stage software companies, Duckie enables support teams to deploy AI agents in minutes without engineering dependency.
Monitor how your brand performs across ChatGPT, Gemini, Perplexity, Claude, and Grok daily.