Middleware vs Duckie

Side-by-side comparison of AI visibility scores, market position, and capabilities

Middleware leads in AI visibility (61 vs 25)

Middleware

ChallengerInfrastructure

IT Operations

Cloud-native observability platform with APM, traces, logs, and metrics; OpenTelemetry-native cost-effective Datadog alternative targeting DevOps teams at growing companies.

AI VisibilityBeta
Overall Score
B61
Category Rank
#12 of 68
AI Consensus
59%
Trend
stable
Per Platform
ChatGPT
58
Perplexity
63
Gemini
56

About

Middleware is an observability and monitoring platform providing application performance monitoring (APM), distributed tracing, log management, and infrastructure metrics in a unified view for engineering teams running cloud-native applications. Founded in 2021 and headquartered in San Francisco, Middleware raised approximately $6 million and targets DevOps and SRE teams at growing companies who need comprehensive observability without the cost and complexity of enterprise platforms like Datadog or New Relic.

Full profile

Duckie

EmergingInfrastructure

IT Operations

SF YC W24 AI support agent builder at 80% resolution time reduction and 71% ticket deflection; $500K from a16z/Greylock/YC/Netflix competing with Intercom Fin for customer support AI workflow automation.

AI VisibilityBeta
Overall Score
D25
Category Rank
#18 of 68
AI Consensus
59%
Trend
stable
Per Platform
ChatGPT
33
Perplexity
19
Gemini
36

About

Duckie is a San Francisco-based AI customer support platform — backed by Y Combinator (W24) with $500,000 in funding from Y Combinator, Andreessen Horowitz, Greylock, KungHo Fund, Netflix, and 5 additional investors — providing customer support teams with an AI agent builder that translates existing support processes and workflows into predictable, reliable AI automation, achieving 80% reduction in resolution time and 71% ticket deflection for deployed teams. Founded in 2023 and targeting customer support leaders at growth-stage software companies, Duckie enables support teams to deploy AI agents in minutes without engineering dependency.

Full profile

AI Visibility Head-to-Head

61
Overall Score
25
#12
Category Rank
#18
59
AI Consensus
59
stable
Trend
stable
58
ChatGPT
33
63
Perplexity
19
56
Gemini
36
54
Claude
31
71
Grok
34

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