Michaels vs Duckie

Side-by-side comparison of AI visibility scores, market position, and capabilities

Duckie leads in AI visibility (25 vs 23)

Michaels

UnknownConsumer Retail

General

North America's largest arts and crafts retail chain with 1,250+ stores; Apollo-owned with Jo-Ann bankruptcy creating expansion opportunity competing with Hobby Lobby.

AI VisibilityBeta
Overall Score
D23
Category Rank
#841 of 1167
AI Consensus
60%
Trend
stable
Per Platform
ChatGPT
17
Perplexity
29
Gemini
31

About

Michaels is North America's largest specialty arts and crafts retail chain, operating over 1,250 company-owned stores in the US and Canada offering a vast selection of art supplies, custom picture framing, scrapbooking and paper crafts, yarn and needle arts, seasonal craft supplies, and home décor. Founded in 1973 in Irving, Texas, Michaels went private in a $6.1 billion leveraged buyout led by Apollo Global Management and Blackstone in 2006, then went public again in 2014, and was taken private again in 2021 by Apollo Global Management for approximately $5 billion.\n\nMichaels' product range spans over 45,000 SKUs in major categories: art supplies (paints, canvases, drawing materials), custom framing (in-store custom frame shop), floral (artificial flowers, wreaths), yarn and needle arts (extensive yarn selection, knitting supplies), seasonal (Halloween, Christmas craft supplies), and general crafts. The Michaels brand has added private label brands (Artist's Loft, Recollections for scrapbooking) that generate higher margins than national brands. In-store classes and workshops turn the store into a community space that drives engagement and repeat visits beyond purchases.\n\nIn 2025, Michaels competes with Hobby Lobby, Jo-Ann Fabric and Craft Stores (which filed for Chapter 11 bankruptcy in 2024, creating market share opportunity), and Michael's own Amazon storefronts for arts and crafts retail. Jo-Ann's bankruptcy and potential store closures represent a significant competitive opportunity for Michaels to gain share in the fabric and needle arts segments. The crafting market benefited from COVID-era growth as homebound consumers took up crafts, and the category has maintained elevated participation. Michaels' 2025 strategy focuses on capturing Jo-Ann customer migration, growing the Michaels Pro segment (artists, educators, craft businesses), expanding digital and e-commerce capabilities, and deepening the community/workshop programming that differentiates physical craft retail.

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Duckie

EmergingInfrastructure

IT Operations

SF YC W24 AI support agent builder at 80% resolution time reduction and 71% ticket deflection; $500K from a16z/Greylock/YC/Netflix competing with Intercom Fin for customer support AI workflow automation.

AI VisibilityBeta
Overall Score
D25
Category Rank
#18 of 68
AI Consensus
59%
Trend
stable
Per Platform
ChatGPT
33
Perplexity
19
Gemini
36

About

Duckie is a San Francisco-based AI customer support platform — backed by Y Combinator (W24) with $500,000 in funding from Y Combinator, Andreessen Horowitz, Greylock, KungHo Fund, Netflix, and 5 additional investors — providing customer support teams with an AI agent builder that translates existing support processes and workflows into predictable, reliable AI automation, achieving 80% reduction in resolution time and 71% ticket deflection for deployed teams. Founded in 2023 and targeting customer support leaders at growth-stage software companies, Duckie enables support teams to deploy AI agents in minutes without engineering dependency.

Full profile

AI Visibility Head-to-Head

23
Overall Score
25
#841
Category Rank
#18
60
AI Consensus
59
stable
Trend
stable
17
ChatGPT
33
29
Perplexity
19
31
Gemini
36
33
Claude
31
32
Grok
34

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