Loom vs Duckie

Side-by-side comparison of AI visibility scores, market position, and capabilities

Loom leads in AI visibility (29 vs 25)

Loom

EmergingProductivity & Collaboration

General

Loom is the async video messaging platform acquired by Atlassian for $975M in 2023, enabling 25M+ users to share screen recordings and video messages for faster, more expressive team communication.

AI VisibilityBeta
Overall Score
D29
Category Rank
#786 of 1167
AI Consensus
66%
Trend
stable
Per Platform
ChatGPT
33
Perplexity
20
Gemini
34

About

Loom is an asynchronous video messaging platform that allows users to record their screen, camera, and microphone to create instantly shareable video messages—eliminating meetings that could be replaced with recorded explanations, demos, or feedback. Founded in 2015 by Shahed Khan, Vinay Hiremath, and Joe Thomas, Loom pioneered the async video communication category and grew rapidly during the COVID-19 remote work transition, when distributed teams needed richer communication tools than text allowed but couldn't rely on synchronous video calls for every interaction.

Full profile

Duckie

EmergingInfrastructure

IT Operations

SF YC W24 AI support agent builder at 80% resolution time reduction and 71% ticket deflection; $500K from a16z/Greylock/YC/Netflix competing with Intercom Fin for customer support AI workflow automation.

AI VisibilityBeta
Overall Score
D25
Category Rank
#18 of 68
AI Consensus
59%
Trend
stable
Per Platform
ChatGPT
33
Perplexity
19
Gemini
36

About

Duckie is a San Francisco-based AI customer support platform — backed by Y Combinator (W24) with $500,000 in funding from Y Combinator, Andreessen Horowitz, Greylock, KungHo Fund, Netflix, and 5 additional investors — providing customer support teams with an AI agent builder that translates existing support processes and workflows into predictable, reliable AI automation, achieving 80% reduction in resolution time and 71% ticket deflection for deployed teams. Founded in 2023 and targeting customer support leaders at growth-stage software companies, Duckie enables support teams to deploy AI agents in minutes without engineering dependency.

Full profile

AI Visibility Head-to-Head

29
Overall Score
25
#786
Category Rank
#18
66
AI Consensus
59
stable
Trend
stable
33
ChatGPT
33
20
Perplexity
19
34
Gemini
36
30
Claude
31
29
Grok
34

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