JumpCloud vs Duckie

Side-by-side comparison of AI visibility scores, market position, and capabilities

JumpCloud leads in AI visibility (55 vs 25)

JumpCloud

ChallengerIT Operations & Observability

Directory Platform

2024: Revenue $200M (up from $105.3M); 100,000+ organizations (5,000 customers); customers include Cars.com, GoFundMe, Grab, ClassPass, Uplight, Beyond Finance, Foursquare

AI VisibilityBeta
Overall Score
C55
Category Rank
#1 of 1
AI Consensus
50%
Trend
down
Per Platform
ChatGPT
51
Perplexity
49
Gemini
66

About

JumpCloud is a cloud-based directory platform that provides identity and access management, device management, and zero trust security for distributed organizations with hybrid IT environments. The company serves IT administrators and organizations who need to manage user identities, authenticate access, and secure devices across on-premise, cloud, and remote work environments from a single platform. JumpCloud unifies directory services, single sign-on, multi-factor authentication, and endpoint management to help organizations move beyond traditional Active Directory while maintaining security and control over users, devices, and resources.

Full profile

Duckie

EmergingInfrastructure

IT Operations

SF YC W24 AI support agent builder at 80% resolution time reduction and 71% ticket deflection; $500K from a16z/Greylock/YC/Netflix competing with Intercom Fin for customer support AI workflow automation.

AI VisibilityBeta
Overall Score
D25
Category Rank
#18 of 68
AI Consensus
59%
Trend
stable
Per Platform
ChatGPT
33
Perplexity
19
Gemini
36

About

Duckie is a San Francisco-based AI customer support platform — backed by Y Combinator (W24) with $500,000 in funding from Y Combinator, Andreessen Horowitz, Greylock, KungHo Fund, Netflix, and 5 additional investors — providing customer support teams with an AI agent builder that translates existing support processes and workflows into predictable, reliable AI automation, achieving 80% reduction in resolution time and 71% ticket deflection for deployed teams. Founded in 2023 and targeting customer support leaders at growth-stage software companies, Duckie enables support teams to deploy AI agents in minutes without engineering dependency.

Full profile

AI Visibility Head-to-Head

55
Overall Score
25
#1
Category Rank
#18
50
AI Consensus
59
down
Trend
stable
51
ChatGPT
33
49
Perplexity
19
66
Gemini
36
65
Claude
31
51
Grok
34

Track AI Visibility in Real Time

Monitor how your brand performs across ChatGPT, Gemini, Perplexity, Claude, and Grok daily.