Side-by-side comparison of AI visibility scores, market position, and capabilities
$1B revenue 2023; 40,000 customers; $4.35B total funding; owned by Clearlake Capital 2017; acquired Cherwell 2021; IT security, ITSM, ITAM, UEM solutions; unified IT & security operations leader
Ivanti is an IT management software company providing unified endpoint management, security, and service management solutions that help organizations manage and secure diverse device environments. The company serves IT operations teams, security professionals, and service desk managers who need to manage, secure, and support endpoints across traditional PCs, mobile devices, and IoT systems. Ivanti offers integrated platforms for device management, patch management, security automation, and IT service management that help organizations reduce complexity, improve security posture, and deliver better employee experiences while managing hybrid work environments.
SF YC W24 AI support agent builder at 80% resolution time reduction and 71% ticket deflection; $500K from a16z/Greylock/YC/Netflix competing with Intercom Fin for customer support AI workflow automation.
Duckie is a San Francisco-based AI customer support platform — backed by Y Combinator (W24) with $500,000 in funding from Y Combinator, Andreessen Horowitz, Greylock, KungHo Fund, Netflix, and 5 additional investors — providing customer support teams with an AI agent builder that translates existing support processes and workflows into predictable, reliable AI automation, achieving 80% reduction in resolution time and 71% ticket deflection for deployed teams. Founded in 2023 and targeting customer support leaders at growth-stage software companies, Duckie enables support teams to deploy AI agents in minutes without engineering dependency.
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