IBM OpenPages vs Duckie

Side-by-side comparison of AI visibility scores, market position, and capabilities

IBM OpenPages leads in AI visibility (39 vs 25)

IBM OpenPages

EmergingCompliance & GRC

General

IBM GRC platform (acquired 2010, $140M) serving 287 enterprise customers; OpenPages 9.1.1 (July 2025) with watsonx AI and Orchestrate conversational compliance, 2025 Gartner Magic Quadrant GRC Leader competing with ServiceNow GRC.

AI VisibilityBeta
Overall Score
D39
Category Rank
#527 of 1167
AI Consensus
72%
Trend
stable
Per Platform
ChatGPT
35
Perplexity
43
Gemini
47

About

IBM OpenPages is a New York-based AI-powered governance, risk, and compliance (GRC) platform — operating as a division of IBM (NYSE: IBM) — providing 287 large enterprise customers (predominantly organizations with $1B+ revenue and 10,000+ employees) with integrated operational risk, regulatory compliance, IT governance, internal audit, business continuity, model risk, third-party risk, policy management, data privacy, and financial controls management on a single platform available on any cloud or on-premises. IBM acquired OpenPages on October 21, 2010 for approximately $140 million, integrating it into IBM's software portfolio. OpenPages was originally founded in Amherst, Massachusetts in May 1990 as American Computer Innovators (ACI) and officially renamed OpenPages in August 2000 when it pivoted to enterprise GRC software. In July 2025, IBM released OpenPages 9.1.1 with expanded AI capabilities including deeper watsonx AI integration and conversational AI through IBM Orchestrate. IBM OpenPages was recognized as a Leader in the 2025 Gartner Magic Quadrant for Governance, Risk and Compliance Tools.

Full profile

Duckie

EmergingInfrastructure

IT Operations

SF YC W24 AI support agent builder at 80% resolution time reduction and 71% ticket deflection; $500K from a16z/Greylock/YC/Netflix competing with Intercom Fin for customer support AI workflow automation.

AI VisibilityBeta
Overall Score
D25
Category Rank
#18 of 68
AI Consensus
59%
Trend
stable
Per Platform
ChatGPT
33
Perplexity
19
Gemini
36

About

Duckie is a San Francisco-based AI customer support platform — backed by Y Combinator (W24) with $500,000 in funding from Y Combinator, Andreessen Horowitz, Greylock, KungHo Fund, Netflix, and 5 additional investors — providing customer support teams with an AI agent builder that translates existing support processes and workflows into predictable, reliable AI automation, achieving 80% reduction in resolution time and 71% ticket deflection for deployed teams. Founded in 2023 and targeting customer support leaders at growth-stage software companies, Duckie enables support teams to deploy AI agents in minutes without engineering dependency.

Full profile

AI Visibility Head-to-Head

39
Overall Score
25
#527
Category Rank
#18
72
AI Consensus
59
stable
Trend
stable
35
ChatGPT
33
43
Perplexity
19
47
Gemini
36
45
Claude
31
42
Grok
34

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