Irvine CA helpdesk software and ticketing system with omnichannel support, AI automation, and service management for mid-market and enterprise teams.
HappyFox is an Irvine, California-based helpdesk software and IT service management company founded in 2011 that provides mid-market and enterprise organizations with a comprehensive omnichannel support platform. The product consolidates email, live chat, phone, and social media support into a unified ticketing system with robust workflow automation, SLA management, and reporting capabilities. HappyFox serves both external customer support teams and internal IT help desks, offering dedicated modules for each use case within a unified platform. Its IT service management product supports ITIL-aligned incident, problem, change, and asset management workflows for internal IT operations.
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