Forethought AI vs Adept AI

About

Forethought is a generative AI platform for customer support that automates ticket triage, response generation, and issue resolution across the support operations workflow — from initial contact through resolution — using AI models trained on the organization's historical support ticket data to understand the specific intent patterns, resolution paths, and response quality standards that apply to a given support operation. The platform's Solve product deploys an AI agent that handles incoming support requests autonomously, generating accurate responses drawn from the company's knowledge base and historical resolution patterns for the intent types where automation confidence is high, while routing requests that require human judgment to the appropriate agent with triage context already applied. The Triage product classifies and prioritizes the ticket queue using AI-predicted intent, urgency, and routing logic, reducing the manual sorting work that support operations teams perform before agents can begin resolution.