Side-by-side comparison of AI visibility scores, market position, and capabilities
SF YC W24 AI support agent builder at 80% resolution time reduction and 71% ticket deflection; $500K from a16z/Greylock/YC/Netflix competing with Intercom Fin for customer support AI workflow automation.
Duckie is a San Francisco-based AI customer support platform — backed by Y Combinator (W24) with $500,000 in funding from Y Combinator, Andreessen Horowitz, Greylock, KungHo Fund, Netflix, and 5 additional investors — providing customer support teams with an AI agent builder that translates existing support processes and workflows into predictable, reliable AI automation, achieving 80% reduction in resolution time and 71% ticket deflection for deployed teams. Founded in 2023 and targeting customer support leaders at growth-stage software companies, Duckie enables support teams to deploy AI agents in minutes without engineering dependency.
$1B revenue 2023; 40,000 customers; $4.35B total funding; owned by Clearlake Capital 2017; acquired Cherwell 2021; IT security, ITSM, ITAM, UEM solutions; unified IT & security operations leader
Ivanti is an enterprise IT management software company headquartered in South Jordan, Utah, formed through the consolidation of LANDESK (founded 1985), Heat Software, Shavlik, AppSense, and Cherwell Software under the Ivanti brand starting in 2017. The company was built on the premise that enterprise IT and security teams need a unified platform to manage, secure, and support the devices, applications, and users spread across hybrid and remote work environments. Ivanti's mission is to help organizations achieve Everywhere Work — enabling IT and security professionals to manage and secure endpoints, automate IT service delivery, and govern access for users working from any location and device.\n\nIvanti's product portfolio spans Unified Endpoint Management (UEM) for device lifecycle management across Windows, macOS, iOS, Android, and ChromeOS; IT Service Management (ITSM) and IT Asset Management (ITAM) through the Ivanti Neurons platform (built on the Cherwell acquisition); zero trust network access through Ivanti Neurons for ZTA; and IT security capabilities including vulnerability management and patch management. The Ivanti Neurons platform provides an AI-powered intelligence layer across these products, enabling predictive self-healing capabilities and automated remediation that reduce the workload on IT operations teams. Ivanti serves approximately 40,000 enterprise and government customers globally.\n\nIvanti reported approximately $1 billion in revenue for 2023 and has raised $4.35 billion in total funding, reflecting the scale of its consolidation-driven growth strategy. The 2021 acquisition of Cherwell Software for an estimated $1.45 billion was the most significant, bringing a modern, low-code ITSM platform that competes with ServiceNow in mid-market enterprise accounts. Despite navigating significant cybersecurity vulnerability disclosures in 2024, Ivanti's broad product footprint and large installed base across UEM, ITSM, and security make it a major platform vendor in the enterprise IT management and security space.
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