Side-by-side comparison of AI visibility scores, market position, and capabilities
SF YC W24 AI support agent builder at 80% resolution time reduction and 71% ticket deflection; $500K from a16z/Greylock/YC/Netflix competing with Intercom Fin for customer support AI workflow automation.
Duckie is a San Francisco-based AI customer support platform — backed by Y Combinator (W24) with $500,000 in funding from Y Combinator, Andreessen Horowitz, Greylock, KungHo Fund, Netflix, and 5 additional investors — providing customer support teams with an AI agent builder that translates existing support processes and workflows into predictable, reliable AI automation, achieving 80% reduction in resolution time and 71% ticket deflection for deployed teams. Founded in 2023 and targeting customer support leaders at growth-stage software companies, Duckie enables support teams to deploy AI agents in minutes without engineering dependency.
Big Four professional services partnership at $51.2B FY2024 revenue (+3.9%); CEO Janet Truncale launched EY.ai Agentic Platform with NVIDIA (150 agents, 80K professionals) competing with Deloitte and PwC for global audit and consulting.
EY (Ernst & Young) is a London-based global professional services partnership — one of the Big Four accounting and consulting firms — generating $51.2 billion in record annual revenue in fiscal year 2024 (+3.9%), with approximately 393,000 professionals operating across more than 700 offices in over 150 countries and territories. EY's roots trace to 1903 when Alwin C. Ernst and Theodore Ernst founded Ernst & Ernst in Cleveland, Ohio; the modern EY emerged from the historic 1989 merger of Ernst & Whinney and Arthur Young & Co. EY's integrated service model spans assurance (the highest-revenue segment among Big Four peers), consulting, strategy and transactions through EY-Parthenon (created via the 2014 acquisition of The Parthenon Group), and tax services. In July 2024, Janet Truncale became EY's Global Chair and CEO, the first woman to lead the firm. In 2025, EY launched the EY.ai Agentic Platform in partnership with NVIDIA, deploying 150 AI agents supporting 80,000 EY professionals across tax, risk, and finance domains to surpass 3 million tax compliance outcomes annually.
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