Side-by-side comparison of AI visibility scores, market position, and capabilities
Major US telecom rebranded as Lumen Technologies; $14-15B revenue post-2024 Chapter 11 debt restructuring, refocused on enterprise fiber and Quantum Fiber residential broadband.
CenturyLink (now Lumen Technologies) is a major US telecommunications and network services company providing broadband internet, voice, managed network services, and enterprise connectivity solutions to residential customers, small businesses, and large enterprises. The company rebranded from CenturyLink to Lumen Technologies in 2020 to reflect its shift toward enterprise technology services. Listed on the NYSE, Lumen generates approximately $14-15 billion in annual revenue after significant asset sales and divestitures including its sale of EMEA assets and Latin America businesses.
SF YC W24 AI support agent builder at 80% resolution time reduction and 71% ticket deflection; $500K from a16z/Greylock/YC/Netflix competing with Intercom Fin for customer support AI workflow automation.
Duckie is a San Francisco-based AI customer support platform — backed by Y Combinator (W24) with $500,000 in funding from Y Combinator, Andreessen Horowitz, Greylock, KungHo Fund, Netflix, and 5 additional investors — providing customer support teams with an AI agent builder that translates existing support processes and workflows into predictable, reliable AI automation, achieving 80% reduction in resolution time and 71% ticket deflection for deployed teams. Founded in 2023 and targeting customer support leaders at growth-stage software companies, Duckie enables support teams to deploy AI agents in minutes without engineering dependency.
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