Broccoli AI vs Hermes Robotics

About

Broccoli AI is an AI-native operating system for home service businesses — providing a voice AI system that answers customer calls 24/7, books jobs in real-time without human involvement, follows up on leads, handles emergency alerts, and manages appointment scheduling with full integration into ServiceTitan (the dominant field service management software). Founded by Aditya Ketkar, Abhishek Jalan, and Abhishek Jain, Broccoli AI achieved $990,000 in revenue by September 2025 with a 9-person team while remaining fully bootstrapped.\n\nBroccoli AI's voice AI answers inbound calls to HVAC, plumbing, electrical, and other home service businesses — taking service requests, asking qualifying questions, and booking appointments directly into ServiceTitan without requiring a human dispatcher for routine calls. The system handles after-hours calls (a significant pain point for home service businesses where emergency calls outside business hours are difficult to staff), lead follow-up sequences, and appointment reminder calls. The ServiceTitan integration ensures that all bookings flow directly into the business's existing workflow without double entry.\n\nIn 2025, Broccoli AI competes in the AI voice and automation market for field service businesses alongside ServiceTitan's own AI features, Hatch (home service marketing automation), and Signpost for home service business communication tools. The home service market (HVAC, plumbing, electrical, roofing) represents millions of small and mid-sized businesses in the US that typically handle customer communication manually with limited staff, making AI-powered call handling particularly valuable. The fully bootstrapped $990K ARR with 9 employees demonstrates exceptional capital efficiency. The 2025 strategy focuses on deepening ServiceTitan integration, expanding to more home service verticals, and growing from early adopter businesses to the broader ServiceTitan customer base through marketplace listing and partner channels.