# Zoom **Source:** https://geo.sig.ai/brands/zoom **Vertical:** Productivity & Collaboration **Subcategory:** Video Conferencing **Tier:** Leader **Website:** zoom.us **Last Updated:** 2026-04-14 ## Summary San Jose unified communications (NASDAQ: ZM) at $4.665B FY2025 revenue; AI Companion included in paid plans serving 192,600 businesses and 70% Fortune 100 competing with Microsoft Teams for enterprise video and AI collaboration. ## Company Overview Zoom Video Communications is a San Jose, California-based unified communications and AI collaboration platform — publicly traded on the NASDAQ (NASDAQ: ZM) at approximately $20 billion market capitalization — providing businesses and individuals with video conferencing, phone, chat, contact center, and AI collaboration tools through the Zoom Workplace platform serving 192,600 business customers including 70% of the Fortune 100. In fiscal year 2025 (ended January 31, 2025), Zoom reported $4.665 billion in revenue (3% year-over-year growth), demonstrating stable performance after the post-pandemic normalization from the explosive 2020-2021 growth period. Zoom's AI Companion (integrated across Meetings, Phone, Chat, and Whiteboard) provides meeting summaries, real-time coaching, and workflow automation at no additional charge for paid subscribers. Founded in 2011 by Eric Yuan (former Cisco WebEx VP of Engineering), Zoom employs 8,484 people globally. Zoom's collaboration platform addresses the distributed work coordination challenge for hybrid organizations: after the COVID-19 pandemic normalized remote and hybrid work for 50%+ of knowledge workers globally, businesses need a unified communications stack (video meetings, persistent chat, cloud phone, asynchronous clips, virtual whiteboards) that maintains team cohesion and productivity across distributed locations — with AI features that reduce meeting overhead (automatic transcription, AI summaries, action item extraction) and improve communication quality. Zoom's single-platform architecture (all communications running in one app with shared context, contact directory, and scheduling) reduces the app-switching friction of using Slack + Google Meet + RingCentral separately — while Zoom AI Companion's meeting intelligence (live transcription, post-meeting summaries, question answering against meeting content) addresses the note-taking and follow-up coordination overhead that consumes significant knowledge worker time. In 2025, Zoom competes in the unified communications, video conferencing, and AI collaboration market with Microsoft Teams (NASDAQ: MSFT, bundled in Microsoft 365, 300M+ monthly active users), Google Meet (NASDAQ: GOOGL, Google Workspace integration), and Cisco Webex (acquired Broadsoft, enterprise UCaaS) for enterprise and SMB unified communications, video collaboration, and AI-powered meeting productivity platform adoption. The AI Companion's no-additional-charge positioning (versus Microsoft Copilot at $30/user/month) represents a competitive response to Teams' bundling advantage. Zoom Contact Center (securing the largest single-order deal in Q2 2024) expands TAM from UCaaS into CCaaS. The 2025 strategy focuses on growing the AI Companion adoption rate among the existing 192,600 business customers, expanding Zoom Contact Center enterprise deployments, and building Zoom Docs (AI-powered documentation integrated with meeting content) to compete with Notion and Confluence for team knowledge management. ## Frequently Asked Questions ### What is Zoom? Zoom is the world's leading video conferencing and unified communications platform, serving over 300 million daily active users. The platform offers Zoom Workplace, an AI-powered collaboration suite that includes Meetings, Phone, Chat, Contact Center, and AI Companion. Zoom commands 55.91% of the video conferencing market and serves 70% of the Fortune 100. ### When was Zoom founded? Zoom was founded in April 2011 by Eric Yuan, a former Cisco executive. After his vision for a better video conferencing system was rejected at Cisco, Yuan left with 40 engineers to build Zoom. The platform launched its beta in September 2012 and went live with version 1.0 in January 2013. ### Who is Zoom's CEO? Eric S. Yuan is the founder, CEO, and Chairman of Zoom. He previously spent 14 years at Cisco/WebEx, serving as corporate vice president of engineering. Yuan was inducted into the National Academy of Engineering in 2025 and built Zoom around the core value of 'care' and customer happiness. ### How much does Zoom cost? Zoom offers a free Basic plan with 40-minute meetings for up to 100 participants. Paid plans start at $13.33/user/month (Pro), $18.32/user/month (Business), and $22.49/user/month (Business Plus with Phone). Enterprise pricing is customized. All plans include HD video/audio, screen sharing, and security features like end-to-end encryption. ### What is Zoom AI Companion? Zoom AI Companion is an AI assistant integrated across all Zoom products that automatically summarizes meetings, drafts follow-ups, shares next steps, and synthesizes information from Chat, Mail, Docs, and more. It's included at no additional cost for Zoom Workplace users and has been enabled on over 1.2 million customer accounts. ### Is Zoom secure and private? Yes, Zoom provides end-to-end encryption (E2EE) for all users with 256-bit TLS encryption. The platform includes waiting rooms, meeting passwords, host controls, and compliance with regulations like GDPR and HIPAA. Zoom continuously invests in security features to protect business communications. ### Who are Zoom's main competitors? Zoom's primary competitors are Microsoft Teams (32.29% market share), Google Meet (5.52%), and Cisco Webex (7.61%). While Teams dominates internal corporate communications, Zoom leads in external meetings and formal presentations with 55.91% market share. Many organizations use both platforms strategically. ### How many people use Zoom? Zoom has over 300 million daily active users and serves 192,600 business customers worldwide. The platform hosts over 3.3 trillion annual meeting minutes and is used by 70% of Fortune 100 companies. ### What is Zoom Workplace? Zoom Workplace is an AI-powered collaboration platform launched in March 2024 that integrates Meetings, Phone, Team Chat, Workspace Reservation, Visitor Management, and AI Companion into one unified experience. It's designed to streamline communications, improve productivity, and optimize hybrid work environments. ### How did Zoom grow during the pandemic? Zoom experienced extraordinary 30x growth during the COVID-19 pandemic, scaling from 10 million daily meeting participants in December 2019 to over 300 million by April 2020. Revenue grew from $623M in fiscal 2020 to $2.65B in fiscal 2021 (326% increase). The company's market cap peaked at $139B in October 2020. ### What is Zoom Contact Center? Zoom Contact Center is an omnichannel customer service solution supporting voice, video, chat, and SMS channels with real-time transcription and AI Companion capabilities included in all license tiers. The product secured Zoom's largest single-order deal in Q2 2024 and targets the growing customer experience market. ### Is Zoom publicly traded? Yes, Zoom Video Communications (ticker: ZM) went public on NASDAQ in April 2019. Founder and CEO Eric Yuan remains the largest individual shareholder with approximately 7.7% ownership, while major institutional investors like Vanguard and BlackRock hold significant stakes. ## Tags b2b, global, productivity, public, saas, video-conferencing, collaboration --- *Data from geo.sig.ai Brand Intelligence Database. Updated 2026-04-14.*