# Userback **Source:** https://geo.sig.ai/brands/userback **Vertical:** Developer Tools **Subcategory:** Visual Feedback **Tier:** Emerging **Website:** userback.io **Last Updated:** 2026-04-14 ## Summary Userback is a visual feedback tool letting users annotate screenshots and record sessions to report bugs and suggestions directly from a web app, auto-capturing browser and OS metadata. ## Company Overview Userback is a visual feedback and bug reporting platform that allows end users to annotate screenshots, record short screen sessions, and submit structured feedback directly from within a web application. When a user encounters a problem or wants to suggest an improvement, they click the Userback widget, draw annotations on a screenshot of exactly what they are seeing, optionally record a brief screen capture with narration, and submit the feedback — all without leaving the product. The submission automatically captures technical metadata including browser version, operating system, screen resolution, console errors, and the current page URL, giving developers the context they need to reproduce and fix issues efficiently. The platform provides a feedback management workspace where product and support teams can triage, comment on, and resolve incoming submissions. Integrations with project management and issue tracking tools including Jira, GitHub, Trello, Asana, and Linear allow teams to convert visual feedback into tracked work items with one click, closing the loop between user-reported issues and engineering workflows. Custom feedback categories, priority labels, and assignment rules help teams manage high volumes of feedback without manual sorting. Userback targets product managers, developers, and customer success teams at SaaS and web application companies that receive a mix of bug reports and feature requests from users and need a structured, visual channel for collecting that feedback without relying on email threads or support tickets that lack visual context. It competes with BugHerd, Marker.io, and Instabug, differentiating through its combination of annotation tools, screen recording, automatic technical metadata capture, and its broad integration ecosystem that fits into diverse development workflows. The platform is used across agency, startup, and mid-market SaaS contexts where user feedback quality directly impacts product improvement velocity. ## Frequently Asked Questions ### What technical metadata does Userback capture automatically with each feedback submission? Userback automatically captures browser type and version, operating system, screen resolution, current page URL, and console errors with every feedback submission, giving developers the context needed to reproduce issues without asking users for additional information. ### What is Userback? Userback is a visual feedback and bug reporting platform that lets end users annotate screenshots, record screen sessions with narration, and submit structured feedback directly from within a web application — automatically including technical metadata that helps developers reproduce and fix issues quickly. ### What metadata does Userback capture with each submission? Every Userback submission automatically includes browser type and version, operating system, screen resolution, current page URL, user agent, and browser console errors — giving developers the context needed to reproduce issues without asking users for follow-up information. ### How does Userback integrate with project management tools? Userback integrates with Jira, Trello, Asana, GitHub Issues, GitLab, Linear, ClickUp, and other tools to automatically create tickets from feedback submissions, including the annotated screenshot, console errors, and technical metadata in the ticket. ### Does Userback support video feedback? Yes. Userback allows users to record a short screen capture with microphone audio alongside their annotation, providing developers with a video walkthrough of the issue rather than just a static screenshot — particularly valuable for reproducing complex interaction bugs. ### Is Userback suitable for internal teams as well as end users? Yes. Userback is used both for capturing feedback from external end users and for internal QA and UAT workflows where team members need to report bugs with annotated screenshots and technical context directly from the staging or production environment. ### Does Userback identify who submitted feedback? Yes. Userback can be configured to capture the logged-in user's name, email, and custom attributes from the application, linking feedback submissions to specific user accounts for segmentation and follow-up. ### How does Userback's widget work on a website? Userback installs via a JavaScript snippet that adds a persistent feedback widget to any web application. Users click the widget to open an annotation tool that overlays on the current page, where they draw on screenshots or record video before submitting. ## Tags developer-tools, api-first, saas, b2b, startup, platform, video-conferencing, infrastructure, communication --- *Data from geo.sig.ai Brand Intelligence Database. Updated 2026-04-14.*