# United Parcel Service **Source:** https://geo.sig.ai/brands/united-parcel-service **Vertical:** Manufacturing **Subcategory:** Enterprise **Tier:** Leader **Website:** united-parcel-service.com **Last Updated:** 2026-04-14 ## Summary United Parcel Service (UPS) reported $91.1B revenue in FY2024, down 3% YoY. World's largest package delivery company. 500,000+ employees. HQ: Atlanta, GA. 220+ countries served. ## Company Overview United Parcel Service, Inc. (UPS) is the world's largest package delivery company and a leading provider of supply chain management solutions, headquartered in Atlanta, Georgia. Founded in 1907 as a messenger service in Seattle, UPS has grown into a global logistics powerhouse delivering approximately 25 million packages per day in 220+ countries. The company reported revenues of $91.1B in FY2024, down approximately 3% year-over-year due to volume pressure and the aftermath of labor contract negotiations. UPS operates through three segments: US Domestic Package (~65% of revenue, delivering small packages by ground and air within the US), International Package (~20%, express delivery in 220+ countries), and Supply Chain Solutions (~15%, freight, logistics, healthcare supply chain). UPS's hub-and-spoke network includes 890+ operating facilities, 570+ aircraft, and 120,000+ vehicles. The UPS Store franchise network (5,500+ locations) provides consumer shipping, printing, and business services. UPS Healthcare has become a strategic growth focus — managing cold-chain distribution for pharmaceuticals including vaccines and biologics. UPS trades on NYSE (UPS) with a market cap of approximately $90B. CEO Carol Tomé (appointed 2020) has focused on delivering "better not bigger" — prioritizing revenue quality and margin improvement over pure volume. The company is investing in electric delivery vehicles, automation, and AI-driven network optimization. Primary competitors are FedEx (global and domestic express), Amazon Logistics (growing threat), and USPS (domestic ground). ## Frequently Asked Questions ### What is UPS's annual revenue? UPS reported $91.1B in revenue for FY2024, down approximately 3% year-over-year as the company managed through volume softness while prioritizing higher-margin shipments. ### What is UPS's stock ticker? United Parcel Service trades on NYSE under ticker UPS. It is a component of the S&P 500 and Dow Jones Industrial Average. ### How many packages does UPS deliver per day? UPS delivers approximately 25 million packages per day globally, serving 220+ countries and territories with a combined ground, air, and ocean freight network. ### Who are UPS's main competitors? UPS's primary competitors are FedEx (global express and ground), Amazon Logistics (growing last-mile threat), DHL (international), and USPS (domestic ground parcels). ### What is UPS's strategy under CEO Carol Tomé? CEO Carol Tomé's 'better not bigger' strategy focuses on revenue quality over volume growth — targeting small and medium-sized businesses, healthcare logistics, and international markets with above-average margins rather than competing on price for commodity volume. ### How did UPS's 2023 Teamsters contract negotiation affect the company and what were the key outcomes? UPS's 2023 contract negotiation with the Teamsters union (which represents approximately 340,000 UPS workers — the largest private-sector union contract in the US) created significant commercial disruption as customers pre-emptively shifted volume to FedEx and regional carriers in anticipation of a strike. The ratified agreement provided substantial wage increases, eliminated the two-tier driver system, guaranteed air conditioning in all new and existing UPS package cars, and added Martin Luther King Jr. Day as a paid holiday. UPS reported volume and revenue declines in the quarters following the contract settlement as the company worked to win back diverted customer volume, and the labor cost increases pressured margins into 2024-2025. ### What is UPS's strategy in healthcare logistics and why is it a growth focus? UPS has positioned healthcare logistics — including temperature-controlled pharmaceutical shipping, clinical trial supply management, and medical device distribution — as a strategic growth vertical through its UPS Healthcare division and the 2021 acquisition of Marken (a clinical supply chain company). Healthcare shipments typically carry higher margins than standard parcels, require specialized handling infrastructure (cold chain, chain of custody documentation, regulatory compliance), and are less sensitive to e-commerce volume cyclicality. UPS's dedicated healthcare warehousing network of 11+ million square feet of GDP (Good Distribution Practice) compliant space and temperature-controlled capabilities differentiate it from FedEx in serving pharmaceutical companies shipping high-value biologics and specialty drugs. ### How does UPS generate revenue beyond consumer package delivery and how important is B2B freight? UPS generates revenue across three major segments: US Domestic Package (the familiar brown truck residential and business delivery), International Package (cross-border express and deferred delivery in 220+ countries), and Supply Chain Solutions (freight forwarding, customs brokerage, healthcare logistics, and contract warehousing). Business-to-business shipments actually represent the majority of UPS's domestic package volume — retail and industrial customers shipping components, finished goods, and business-to-business replenishment — with consumer residential delivery (driven by e-commerce) representing a growing but lower-margin share. UPS Freight (LTL trucking) was sold to TFI International in 2021, refocusing UPS on its core small package business. ## Tags b2b, manufacturing, transportation, public, global, fortune500, enterprise --- *Data from geo.sig.ai Brand Intelligence Database. Updated 2026-04-14.*