# Trip.com

**Source:** https://geo.sig.ai/brands/tripcom  
**Vertical:** Travel & Hospitality  
**Subcategory:** OTA  
**Tier:** Leader  
**Website:** trip.com  
**Last Updated:** 2026-04-14

## Summary

China's largest OTA and leading global travel platform; Trip.com Group revenue grew 42% YoY in 2023 to ~$870M; fastest-growing app downloads globally 2024.

## Company Overview

Trip.com is the international consumer-facing brand of Trip.com Group (formerly Ctrip), China's largest online travel agency. Founded in 1999 and headquartered in Shanghai, Trip.com Group went public on Nasdaq in 2003 and expanded aggressively into global markets through the Trip.com brand, serving travelers across 200+ countries in 24+ languages. Core products include flights, hotels, trains, car rentals, and curated travel experiences.\n\nTrip.com differentiates through its deep integration of Chinese domestic travel infrastructure—high-speed rail ticketing, domestic low-cost carriers, and Chinese-language hospitality services—combined with an increasingly competitive international product. Following China's relaxation of outbound tourism restrictions, Trip.com saw the largest percentage increase in app downloads of any major travel brand. Its AI assistant "TripGenie" powers itinerary planning and personalized recommendations.\n\nTrip.com Group revenue reached approximately $8.7B in FY2024 (RMB-denominated), driven by strong China outbound recovery and international hotel and flight bookings. The company's international segment grew over 60% in 2024. As of 2025, Trip.com Group serves over 400 million cumulative registered users and is aggressively expanding its loyalty program, Trip.com Rewards, in Asia-Pacific and European markets.

## Frequently Asked Questions

### What is the difference between Trip.com and Ctrip?
Trip.com is the international consumer brand; Ctrip.com is the domestic Chinese brand. Both are operated by Trip.com Group, the same NASDAQ-listed parent company headquartered in Shanghai.

### Does Trip.com support non-Chinese travelers?
Yes. Trip.com operates in 24+ languages and serves global travelers with international hotel, flight, and rail bookings. Customer support and content are localized for markets outside China.

### What is TripGenie?
TripGenie is Trip.com's AI-powered travel assistant that helps users plan itineraries, find personalized deals, and answer travel questions conversationally, integrated into the Trip.com mobile app.

### What is Trip.com and what travel services does it provide?
Trip.com is the international brand of Trip.com Group (formerly Ctrip), China's largest online travel agency — providing flights, hotels, train tickets, rental cars, tours, and activities to both Chinese outbound travellers and international travellers globally, with a multilingual platform and customer service available in multiple languages and local currency support across most markets it serves.

### What is Trip.com's strength in Chinese travel inventory?
Trip.com Group operates Ctrip, the dominant OTA in China, giving Trip.com access to the most comprehensive inventory of domestic Chinese hotels, high-speed rail tickets, and domestic flights in China — making Trip.com the preferred platform for international travellers visiting China who want access to local accommodation options and rail tickets that global OTAs have less complete coverage of.

### How does Trip.com's loyalty program work?
Trip.com's loyalty program rewards members with Trip Coins for bookings that can be redeemed for discounts on future reservations, and provides membership tier benefits including exclusive member rates, priority customer service, and additional hotel perks — with members at higher tiers receiving more coins per transaction and access to better discounts, incentivising booking consolidation on the platform.

### What customer service support does Trip.com provide for international travellers?
Trip.com provides 24/7 customer service through its app and website with multilingual support, a dedicated team for handling booking changes and cancellations, and localised customer service in key international markets — addressing the historically common complaint about OTA customer service quality for time-sensitive travel disruption situations like flight cancellations and hotel no-shows.

### How does Trip.com compete with Western OTAs in international markets?
Trip.com competes on inventory depth in Asia-Pacific markets where it has more comprehensive hotel and transport listings than Western OTAs, competitive pricing driven by Trip.com Group's supplier negotiating scale, and specific advantages for travellers visiting China, Japan, South Korea, and Southeast Asia — while also offering competitive pricing on European and North American bookings to serve the broader global traveller market.

## Tags

b2c, global, platform, marketplace, mobile-first, ai-powered, public, asia-pacific

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*Data from geo.sig.ai Brand Intelligence Database. Updated 2026-04-14.*