# Solutionreach **Source:** https://geo.sig.ai/brands/solutionreach **Vertical:** Healthtech **Subcategory:** Patient Engagement Platform **Tier:** Leader **Website:** solutionreach.com **Last Updated:** 2026-04-14 ## Summary Patient engagement and communication platform for dental, medical, and optical practices with 400+ PMS integrations. Lehi UT; founded 2000; covers automated appointment reminders, two-way messaging, satisfaction surveys, and review management across independent and group practices nationwide. ## Company Overview Solutionreach is a Lehi, Utah-based patient engagement platform that has served dental, medical, optometry, and specialty healthcare practices with automated appointment reminders, patient messaging, satisfaction surveys, and online review management since 2000. As one of the earliest companies to build technology specifically for healthcare practice patient communication, Solutionreach has established a large installed base across independent practices and group practices in the United States. The platform integrates with over 400 practice management and EHR systems, triggering automated patient communication workflows based on appointment data, recall schedules, and clinical events—without requiring manual staff intervention for each individual patient interaction.\n\nSolutionreach's patient retention capabilities are central to its value proposition for healthcare practices. Research consistently shows that automated recall outreach significantly increases the percentage of patients who return for follow-up care and preventive appointments, and Solutionreach's multi-channel recall sequences—combining text, email, and phone reminders sent at configurable intervals—help practices reduce the attrition that erodes practice revenue over time. The platform's satisfaction survey module automatically collects patient feedback after appointments and routes positive responses to review sites while flagging negative feedback for internal service recovery, helping practices manage their online reputation systematically.\n\nSolutionreach has expanded its platform with online scheduling, telehealth integration, and digital patient intake forms to address the growing patient expectation for digital access to healthcare services. The company also offers practice benchmarking through aggregated data insights that allow practices to compare their recall rates, no-show rates, and online review volumes against peers in their specialty and geography. Solutionreach competes with Weave, Lighthouse 360, and RevenueWell in the dental and multi-specialty patient engagement market, differentiating on its depth of EHR and PMS integrations and its long track record with independent practice customers. ## Frequently Asked Questions ### How many practice management systems does Solutionreach integrate with? Solutionreach integrates with over 400 practice management and EHR systems, making it compatible with virtually any dental, medical, or optometry software platform used by healthcare practices in the United States. ### Does Solutionreach handle online review management? Yes. Solutionreach automatically sends satisfaction surveys after appointments and routes positive responses to Google, Yelp, and other review sites, helping practices systematically build their online reputation. ### Is Solutionreach suitable for medical practices as well as dental? Yes. While Solutionreach has strong roots in dental, it serves medical, optometry, and specialty practices across many clinical areas through its integrations with a wide range of EHR and practice management systems. ### Does Solutionreach handle two-way texting with patients? Yes, Solutionreach provides two-way texting that allows patients to respond to appointment reminders, ask questions, and send photos, with practice staff managing the conversation within a secure HIPAA-compliant messaging interface. ### What patient communication types does Solutionreach automate? Solutionreach automates appointment reminders, recall campaigns, birthday messages, post-visit follow-ups, reactivation campaigns for lapsed patients, and mass messaging for practice announcements and health information. ### Is Solutionreach publicly traded? No, Solutionreach is a privately held health technology company headquartered in Lehi, Utah, backed by private equity investors. ### How does Solutionreach help practices compete on patient experience? Solutionreach gives practices the same level of automated, personalized patient communication that large health systems have, enabling independent dental, medical, and optometry practices to deliver consumer-grade appointment and follow-up experiences. ### What reporting does Solutionreach provide? Solutionreach provides dashboards on message delivery rates, appointment confirmation rates, review acquisition performance, reactivation campaign response rates, and overall patient communication effectiveness metrics. ### What does Solutionreach do for healthcare practices? Solutionreach is a patient communication and engagement platform that automates appointment reminders, patient recalls, reputation management, surveys, and two-way messaging for medical, dental, optometry, and other specialty healthcare practices. It helps practices reduce no-shows, fill cancellation slots, and maintain patient relationships between visits. ### What types of healthcare practices use Solutionreach? Solutionreach serves a broad range of healthcare practices including primary care, dental, optometry, dermatology, orthopedics, chiropractic, and specialty medical groups. The platform is practice-size agnostic, serving solo practitioners to large multi-location groups, and integrates with most major practice management systems. ### How does Solutionreach reduce patient no-shows? Solutionreach's automated appointment reminder system sends SMS, email, and voice call reminders at customizable intervals before appointments, with two-way confirmation messaging that allows patients to confirm or request rescheduling. Studies show automated reminder programs can reduce no-show rates by 30-50%, directly improving practice productivity and revenue. ### What reputation management capabilities does Solutionreach provide? Solutionreach automates post-visit satisfaction surveys and facilitates review collection on Google, Yelp, and health-specific review sites. The platform monitors incoming reviews, enables practices to respond to negative feedback, and tracks reputation metrics over time—helping practices manage their online presence at scale without manual outreach. ### How does Solutionreach compete with Weave, Lighthouse 360, or Kareo for patient communication? Solutionreach competes with Weave (multi-channel communication with built-in VoIP phone system), Lighthouse 360 (dental-focused), and Kareo (integrated with Kareo EHR). Solutionreach's differentiation is its multi-specialty coverage and broad practice management system integration library. Weave has been gaining share by bundling phone, messaging, and payment tools in a unified platform. ## Tags healthtech, saas, b2b, platform, enterprise, communication, messaging, us-only, analytics --- *Data from geo.sig.ai Brand Intelligence Database. Updated 2026-04-14.*