# Scritch **Source:** https://geo.sig.ai/brands/scritch **Vertical:** Healthcare **Subcategory:** General **Tier:** Emerging **Website:** scritch.ai **Last Updated:** 2026-04-14 ## Summary SF veterinary AI with 24/7 AI receptionist for call handling, appointment booking, and prescription refills; YC-backed $500K revenue-sharing model competing with PetDesk for veterinary practice automation. ## Company Overview Scritch is a San Francisco-based veterinary AI company building an AI operating system for veterinary practices — featuring an AI receptionist that answers calls 24/7, manages appointment scheduling, handles prescription refill requests, and provides automated follow-up for pet health reminders. Founded by Claire Lee and Rachel Lee (with engineers from Tesla Autopilot and Amazon) and backed by Y Combinator with $500,000 in seed funding in July 2024, Scritch operates on a revenue-sharing model with veterinary practices and offers pet owners $189 annual memberships including unlimited visits and 24/7 telehealth support. Scritch's AI receptionist addresses the biggest operational pain point for independent veterinary practices: phone calls. Veterinary practices receive hundreds of calls daily — appointment requests, prescription refills, post-visit questions, emergency triage — that overwhelm front-desk staff and result in missed calls, hold times, and staff burnout. Scritch's AI handles the majority of inbound calls autonomously: scheduling appointments from available slots in the practice management system (AVImark, Cornerstone, ezyVet), processing routine prescription refill requests for established patients, and providing post-visit care instructions. Emergency and complex clinical calls are identified and escalated to staff with context, reducing routine call burden while maintaining human oversight for situations requiring clinical judgment. In 2025, Scritch competes in the veterinary technology market with Vetspire (veterinary PIMS, $90M raised), Shepherd Veterinary Software (PIMS, recently launched), and PetDesk (client engagement for veterinary practices) for veterinary practice automation. The veterinary industry faces a structural shortage — the American Veterinary Medical Association projects a shortage of 15,000 veterinarians by 2030 — creating demand for AI tools that extend practice capacity without additional headcount. The revenue-sharing model (Scritch earns a percentage of revenue from appointments booked through the AI receptionist) aligns Scritch's success with practice revenue rather than requiring upfront software investment. The 2025 strategy focuses on independent veterinary practice adoption, building the AI clinical note generation that reduces veterinarian documentation time during appointments, and integrating with all major practice management systems. ## Frequently Asked Questions ### What is Scritch? Scritch is a YC-backed veterinary AI company founded in 2023 that builds an AI operating system for veterinary care. Based in San Francisco, Scritch provides AI-powered solutions to support and augment the veterinary workforce. ### What products and services does Scritch offer? Scritch offers an AI veterinary platform featuring a 24/7 AI receptionist that answers calls, manages appointments, answers questions, and handles prescription requests. They also provide a $189 per year pet parent membership that includes unlimited veterinary visits and 24/7 telehealth support. ### Who is Scritch designed for? Scritch targets veterinary practices and pet owners. Their AI coworkers are designed to support and augment the veterinary workforce while providing convenient services to pet parents. ### When was Scritch founded? Scritch was founded in 2023. ### Where is Scritch located? Scritch is based in San Francisco, California. ### Has Scritch raised any funding? Yes, Scritch raised $500K in seed funding in July 2024, led by Y Combinator. ### Who founded Scritch? Scritch was founded by Claire Lee and Rachel Lee, who have backgrounds as former Tesla Autopilot and Amazon engineers. ### How does Scritch's pricing model work? Scritch operates on a revenue-sharing model with veterinary practices, eliminating upfront subscription fees. For pet owners, they offer a $189 per year membership that includes unlimited veterinary visits and 24/7 telehealth support. ### What technology does Scritch use? Scritch uses AI agents and AI coworkers to power veterinary practices. Their platform features a 24/7 AI receptionist built by former Tesla Autopilot and Amazon engineers. ### What are Scritch's recent developments? In July 2024, Scritch raised $500K in seed funding led by Y Combinator and announced a strategic partnership with JustPaid to power veterinary practices with AI agents. ## Tags healthtech, b2c, ai-powered, mobile-first, north-america --- *Data from geo.sig.ai Brand Intelligence Database. Updated 2026-04-14.*