# Risotto

**Source:** https://geo.sig.ai/brands/risotto  
**Vertical:** Infrastructure  
**Subcategory:** IT Operations  
**Tier:** Emerging  
**Website:** tryrisotto.com  
**Last Updated:** 2026-04-14

## Summary

SF AI IT help desk in Slack auto-resolving access requests and IT tickets without human staff; YC W24 $500K at $1M revenue with SOC2 certification competing with Moveworks and Unthread for AI-native IT support.

## Company Overview

Risotto is a San Francisco-based AI-powered IT support automation platform — running entirely within Slack — that automatically handles employee IT help desk requests using AI to resolve common issues, provision access, and answer technical questions without human IT staff intervention. Founded in 2024 and backed by Y Combinator (W24) with $500,000 raised in seed funding, Risotto hit $1 million in revenue in 2024 with 5 employees, achieved SOC 2 certification, and serves customers including Retool, Medium, Vidyard, and the National Women's Soccer League as an AI-native IT support tool.

Risotto's Slack-native AI agent resolves IT support requests through natural language conversation: when an employee messages the Risotto bot requesting software access, password reset, or technical troubleshooting, Risotto's AI agent identifies the request type, checks approval policies, and executes provisioning steps automatically — creating Okta accounts, granting Google Workspace access, and resetting passwords without requiring manual IT ticket processing. The knowledge base integration allows Risotto to answer technical documentation questions from internal wikis and runbooks. For requests requiring human review (access to sensitive systems, unusual provisioning requests), Risotto routes to the IT team with complete context, eliminating the back-and-forth investigation that slows manual ticket resolution.

In 2025, Risotto competes in the AI-powered IT service management market with Unthread (Slack ticketing automation, YC-backed), Halp (Atlassian-acquired Slack ITSM), and Moveworks (enterprise AI IT support, $305M raised) for AI IT helpdesk adoption. The AI-native IT support category has emerged as a distinct market from traditional ITSM platforms (ServiceNow, Jira Service Management) — Moveworks' $305M raise validated the enterprise market while Risotto targets the startup-to-mid-market segment where ServiceNow's pricing and implementation complexity is prohibitive. The 2025 strategy focuses on growing enterprise IT automation depth (integrating with more provisioning systems — AWS IAM, GitHub, Salesforce), expanding to Microsoft Teams alongside Slack, and building the SaaS spend management feature that identifies unused licenses while provisioning and deprovisioning access.

## Frequently Asked Questions

### What is Risotto?
Risotto is an AI-powered IT support platform that automates help desk operations inside Slack. Founded in 2024, the company provides automated IT support that auto-solves support requests, improves resolution times, reduces SaaS spend, and enhances security with 24/7 automated access.

### What products and services does Risotto offer?
Risotto offers AI IT support automation through Slack integration, providing automated ticket resolution and 24/7 automated access management. The platform serves as an AI-native help desk that automatically handles IT support requests inside Slack.

### Who is Risotto designed for?
Risotto targets IT teams and has achieved early enterprise adoption. Notable customers include Retool, Medium, Vidyard, and the National Women's Soccer League.

### When was Risotto founded?
Risotto was founded in 2024 and participated in Y Combinator's Winter 2024 batch.

### Where is Risotto located?
Risotto is based in San Francisco, California.

### How much funding has Risotto raised?
Risotto raised $500K through Y Combinator Winter 2024.

### What are Risotto's key achievements and metrics?
Risotto hit $1M in revenue in 2024 with just 5 employees and has achieved SOC2 certification. The company has secured notable enterprise customers including Retool, Medium, Vidyard, and the National Women's Soccer League.

### What technology approach does Risotto use?
Risotto uses an AI-native approach with Slack integration to automate IT support. The platform leverages AI to automatically resolve support tickets and provide 24/7 automated access management.

### How does Risotto help improve IT operations?
Risotto improves resolution times, reduces SaaS spend, and enhances security through automated IT support. The platform provides 24/7 automated access and auto-solves support requests directly within Slack.

### What recent developments has Risotto announced?
Risotto completed Y Combinator Winter 2024 with $500K in funding and achieved $1M in revenue in 2024. The company has gained early enterprise adoption and earned SOC2 certification.

## Tags

ai-powered, automation, b2b, infrastructure, platform, cloud-native, saas

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*Data from geo.sig.ai Brand Intelligence Database. Updated 2026-04-14.*