# PointClickCare **Source:** https://geo.sig.ai/brands/pointclickcare **Vertical:** Senior Care Tech **Subcategory:** Long-Term Care Platform **Tier:** Leader **Website:** pointclickcare.com **Last Updated:** 2026-04-14 ## Summary Cloud-based EHR and care coordination platform for long-term and post-acute care organizations. Mississauga, Canada. Raised $172M+, unicorn. Serves 27,000+ care facilities across North America. ## Company Overview PointClickCare is North America's leading cloud-based software platform for the long-term and post-acute care (LTPAC) market, headquartered in Mississauga, Ontario, Canada. Founded in 1999, the company has raised over $172 million and achieved unicorn valuation status. PointClickCare serves over 27,000 care facilities including skilled nursing facilities, senior living communities, assisted living centers, and home health agencies across the United States and Canada. The platform provides electronic health records (EHR), billing, care coordination, and business intelligence capabilities.\n\nPointClickCare's platform is built around the complex clinical and regulatory workflows unique to post-acute care, which differ substantially from acute hospital EHR requirements. The system manages MDS assessments, care planning, medication administration records, therapy documentation, and the complex billing requirements for Medicare, Medicaid, and managed care payers. Its network effect is significant — because PointClickCare connects so many facilities, care transitions between hospitals and post-acute settings can be managed with streamlined data exchange.\n\nThe company has expanded through strategic acquisitions including Collective Medical, which added care transition and high-risk patient identification capabilities powered by a large hospital and payer data network. PointClickCare's Marketplace ecosystem allows third-party technology vendors to integrate with the platform, creating an app store model that extends its functionality without requiring PointClickCare to build every adjacent capability. As value-based care models push accountable care organizations to manage patient outcomes across the full episode of care, PointClickCare's position at the post-acute node of the care continuum becomes increasingly strategically important. ## Frequently Asked Questions ### What types of care settings does PointClickCare serve? PointClickCare serves skilled nursing facilities, assisted living communities, senior living campuses, continuing care retirement communities, home health agencies, and hospice providers — essentially the full spectrum of post-acute and long-term care settings. ### How does PointClickCare support care transitions from hospitals to post-acute facilities? Through its Collective Medical network and direct integrations with hospital EHR systems, PointClickCare enables real-time data sharing when a patient is discharged from a hospital to a post-acute facility, reducing delays in care plan initiation and improving medication reconciliation accuracy. ### What billing capabilities does PointClickCare include? PointClickCare handles complex LTPAC billing including Medicare Part A fee-for-service billing, Medicaid billing with state-specific rule sets, managed care authorization and claims management, and the PDPM (Patient-Driven Payment Model) clinical documentation that determines Medicare reimbursement rates. ### How large is PointClickCare's customer base? PointClickCare serves over 27,000 long-term and post-acute care (LTPAC) facilities in North America, making it the dominant EHR platform in the skilled nursing and senior care market. The company processes billions of data points annually from its customer network. ### What is PointClickCare's Marketplace and how does it work? PointClickCare's Marketplace is an ecosystem of third-party applications that integrate with the core EHR platform — including pharmacy systems, therapy documentation tools, clinical intelligence applications, and financial billing systems. This ecosystem extends PointClickCare's functionality while creating network effects that deepen customer lock-in. ### How does PointClickCare handle care transitions from hospitals to skilled nursing? PointClickCare's care coordination tools facilitate the clinical handoff between hospital and SNF, sharing medication lists, care plans, and clinical summaries electronically via HL7 and FHIR standards. Hospital-to-SNF care transitions are a major focus because poor handoffs lead to readmissions that trigger financial penalties under value-based care programs. ### What financial management features does PointClickCare include? PointClickCare includes billing for Medicare Part A, Medicaid, managed care, and private pay, with revenue cycle management tools for claims submission, denial management, and AR reporting. Long-term care billing is uniquely complex — requiring accurate ADL coding for Medicare RUG-IV and PDPM calculation — and PointClickCare's billing engine handles this compliance automatically. ### How does PointClickCare's analytics help LTPAC providers improve outcomes? PointClickCare's analytics platform identifies quality measure performance (pressure ulcers, fall rates, infection rates) that feed into CMS Star Ratings — the public quality scores that drive SNF admissions. Providers use these analytics to proactively address quality gaps before they affect Star Ratings and the referral relationships that depend on them. ### What is PointClickCare? PointClickCare is the leading cloud-based EHR and care operations platform for long-term and post-acute care (LTPAC), serving skilled nursing facilities, assisted living, continuing care retirement communities, and home health providers across North America. ### How large is PointClickCare? PointClickCare serves over 27,000 senior care facilities in North America and processes over 100 million patient care events annually, making it the dominant EHR platform in the skilled nursing and senior care market. ### What is PointClickCare's data network? PointClickCare's Collective Medical platform connects emergency department physicians, hospitalists, and care coordinators with real-time alerts when high-risk patients present at hospitals, enabling better care transitions between acute and post-acute settings. ### How much has PointClickCare raised? PointClickCare received a $150M growth investment from Dragoneer and General Atlantic in 2019, valuing the company at over $1B, and has grown to be one of Canada's most valuable technology companies through its dominant position in senior care EHR. ### What is PointClickCare's billing capability? PointClickCare automates Medicare, Medicaid, and commercial insurance billing for LTPAC providers, including PDPM payment model calculations, claims submission, denial management, and revenue cycle analytics — addressing the most complex billing environment in US healthcare. ### What is PointClickCare and who uses it? PointClickCare is the market-leading EHR and care operations platform for senior care, serving skilled nursing facilities, assisted living communities, and home care agencies. Over 30,000 long-term and post-acute care facilities use PointClickCare, making it the dominant technology platform in the US senior care market. ### What products does PointClickCare offer beyond its core EHR? PointClickCare's portfolio includes its core EHR for clinical documentation, revenue cycle management (billing and collections), pharmacy management, analytics and business intelligence, care coordination, and market intelligence through its Marketplace and network of partner integrations. The company has expanded significantly through acquisitions including Collective Medical Technologies for care network connectivity. ### How does PointClickCare's network improve care transitions? PointClickCare operates a national data network connecting hospitals, skilled nursing facilities, home health agencies, and pharmacies, enabling real-time sharing of patient information during care transitions. When a patient moves from hospital to SNF to home health, clinical data and medication lists flow electronically through the PointClickCare network, reducing transition errors and readmissions. ### What value-based care capabilities does PointClickCare support? PointClickCare provides analytics and care management tools that help skilled nursing facilities participate in value-based care programs including Bundled Payments for Care Improvement (BPCI-A) and Accountable Care Organizations (ACOs). These programs reward SNFs for reducing hospital readmissions and episode costs, requiring the data infrastructure that PointClickCare provides. ### What is PointClickCare's business model and scale? PointClickCare is a Canadian company (headquartered in Mississauga, Ontario) that is the dominant EHR vendor in the US long-term and post-acute care market. The company is privately held and has raised significant venture and private equity capital including a significant investment from Dragoneer Investment Group. PointClickCare generates hundreds of millions in annual subscription revenue from its 30,000+ facility customer base. ## Tags b2b, b2c, enterprise, healthtech, platform, saas, unicorn --- *Data from geo.sig.ai Brand Intelligence Database. Updated 2026-04-14.*