# Opsgenie **Source:** https://geo.sig.ai/brands/opsgenie **Vertical:** IT Infrastructure **Subcategory:** Incident Management **Tier:** Established **Website:** atlassian.com **Last Updated:** 2026-04-14 ## Summary Atlassian incident management and alerting platform. Routes alerts to on-call teams with escalation policies, schedules, and integrations with 200+ monitoring tools. ## Company Overview Opsgenie is an incident management and on-call alerting platform originally founded in Düzce, Turkey in 2012 and acquired by Atlassian in 2018, where it now operates as a core product within the Atlassian enterprise software suite. The platform enables IT and DevOps teams to centralize alert routing from over 200 monitoring, APM, log management, and ITSM tools, then intelligently route them to the right on-call personnel based on schedules, escalation policies, and team routing rules. Opsgenie ensures that critical alerts reach the correct responder through multiple notification channels—push, SMS, voice call, and email—with automatic escalation if acknowledgment is not received within defined timeframes. The platform provides sophisticated on-call schedule management with rotation rules, override capabilities, and timezone-aware scheduling that handles the complexity of global engineering teams working across multiple time zones. Opsgenie's incident management workflow supports alert deduplication, correlation, and grouping to reduce notification fatigue during major incidents. Integration with Jira Software and Atlassian's broader suite allows incidents to be automatically linked to related issues, post-incident reviews documented, and team retrospectives tracked within a unified Atlassian workflow. Since the Atlassian acquisition, Opsgenie has been increasingly positioned alongside Jira Service Management as Atlassian's answer to enterprise ITSM and DevOps incident response. The platform serves development and operations teams at technology companies, financial services firms, and digital-native businesses that operate 24/7 services requiring reliable on-call management and incident coordination. Its deep Atlassian ecosystem integration and competitive pricing within Atlassian bundled plans have expanded its reach among existing Atlassian customers. ## Frequently Asked Questions ### What is Opsgenie used for? Opsgenie routes critical alerts from monitoring tools to on-call personnel using schedules and escalation policies, ensuring incidents are acknowledged and resolved promptly. ### Who owns Opsgenie? Opsgenie was acquired by Atlassian in 2018 and is now part of the Atlassian product portfolio, integrated with Jira and Jira Service Management. ### How many integrations does Opsgenie support? Opsgenie integrates with over 200 monitoring, APM, log management, and ITSM tools for centralized alert routing and incident coordination. ### What is Opsgenie and what does it do for on-call management? Opsgenie (now part of Atlassian) is an incident management and on-call scheduling platform that ensures critical alerts from monitoring tools reach the right people at the right time. The platform manages on-call schedules, alert routing rules, escalation policies, and team notifications across SMS, phone calls, email, and push notifications, ensuring no critical alert goes unacknowledged. ### How does Opsgenie integrate with monitoring and DevOps tools? Opsgenie integrates with hundreds of monitoring, APM, log management, and DevOps tools including Datadog, New Relic, PagerDuty, Nagios, Zabbix, Prometheus, and many others. When these tools generate alerts, Opsgenie routes them according to configured rules, notifying the appropriate on-call engineer through their preferred notification channels and escalating if the alert isn't acknowledged within the specified time. ### What is Opsgenie's relationship with Atlassian and Jira Service Management? Atlassian acquired Opsgenie in 2018 and has integrated its incident management capabilities into Jira Service Management (formerly Jira Service Desk). Opsgenie's on-call and alerting features are now available as part of Jira Service Management's incident management offering, providing Atlassian customers with native alert routing and on-call scheduling integrated with Jira's issue tracking and service desk capabilities. ### What are Opsgenie's on-call scheduling features? Opsgenie provides flexible on-call schedule management including rotation types (daily, weekly, custom), schedule overrides for individual days, time-based routing that changes on-call ownership by time of day or day of week, and automatic schedule escalation policies that notify backup engineers if primary on-call doesn't respond within a defined window. ### How does Opsgenie's incident response feature work? When a major incident occurs, Opsgenie can automatically create an incident, notify all relevant responders, open a dedicated Slack channel or Teams meeting, and coordinate the response through a structured workflow. After resolution, Opsgenie generates incident reports with timeline reconstruction, enabling post-incident reviews to improve future response processes. ## Tags infrastructure, enterprise, saas, b2b, platform, global, technology, automation, collaboration, cloud-native --- *Data from geo.sig.ai Brand Intelligence Database. Updated 2026-04-14.*