# Moveworks **Source:** https://geo.sig.ai/brands/moveworks **Vertical:** Artificial Intelligence **Subcategory:** AI IT Support **Tier:** Growth **Website:** moveworks.com **Last Updated:** 2026-04-14 ## Summary Moveworks is an AI platform that automatically resolves employee IT and HR support requests through natural language, reducing help desk ticket volume. ## Company Overview Moveworks is an enterprise AI company founded in 2016 that has raised over $315M at a $2.1B valuation to build AI-powered employee support automation. The platform uses large language models and semantic search to automatically understand and resolve employee requests in natural language across IT and HR support functions, including password resets, software provisioning, policy questions, and onboarding tasks. Moveworks integrates with enterprise systems including ServiceNow, Workday, Jira, and Microsoft 365 to take automated action on behalf of employees without human agent involvement. The company serves large enterprises across technology, healthcare, financial services, and retail, reporting resolution rates that reduce help desk ticket volume by over 40%. Moveworks was an early mover in applying language AI to enterprise workflows before the current LLM wave and has built production integrations and enterprise trust over years of deployment. The company was acquired by ServiceNow in 2025 to accelerate the integration of AI-powered service automation into the ServiceNow enterprise workflow platform. ## Frequently Asked Questions ### What is Moveworks? Moveworks is an AI platform that automatically resolves employee IT and HR support requests through natural language conversations, reducing help desk ticket volume by handling requests like password resets, software access, and policy questions autonomously. ### How does Moveworks integrate with enterprise systems? Moveworks connects to ServiceNow, Workday, Jira, Active Directory, Microsoft 365, and other enterprise systems to take automated action on employee requests, looking up policies, provisioning access, and updating records without human agent involvement. ### Was Moveworks acquired? Yes, Moveworks was acquired by ServiceNow in 2025 to integrate AI-powered employee support automation into the ServiceNow platform, accelerating the deployment of agentic AI for enterprise service management. ### What happened with ServiceNow acquiring Moveworks? ServiceNow announced the acquisition of Moveworks in March 2024 for approximately $2.85 billion — one of the largest enterprise AI acquisitions. The deal brought Moveworks' AI employee service capabilities into ServiceNow's Now Platform, giving ServiceNow a leading conversational AI layer for IT and HR service delivery across its installed base. ### What is Moveworks' AI Copilot for enterprise employees? Moveworks' Copilot is a conversational AI assistant accessible via Slack, Microsoft Teams, or a web interface that lets employees resolve IT issues, request software access, find HR policies, and submit service requests in natural language — without navigating portals. The Copilot draws on enterprise knowledge bases, ITSM ticketing, identity systems, and HR platforms to take action autonomously. ### How does Moveworks handle enterprise system integrations? Moveworks offers 100+ pre-built connectors to enterprise systems including ServiceNow, Workday, Okta, AWS, Salesforce, Confluence, SharePoint, and JIRA. Actions are completed through these integrations — password resets, software provisioning, PTO requests — without requiring employees to switch applications, achieving automation rates of 40-60% for tier-1 IT tickets. ### What is Moveworks' Creator Studio? Creator Studio is a no-code platform allowing enterprise IT and HR teams to build custom conversational AI workflows without engineering involvement. Teams define triggers, connect to internal systems via pre-built connectors or APIs, and deploy new automated workflows in days rather than months. This extensibility allows Moveworks to expand beyond IT support into any employee request fulfillment category. ### How does Moveworks measure ROI for enterprise customers? Moveworks benchmarks customer success by deflection rate — the percentage of employee requests fully resolved by AI without human intervention — and time-to-resolution. Customers report 40-65% deflection rates on IT tickets, translating to millions of dollars in support cost savings annually for large enterprises. Moveworks publishes case studies showing specific deflection rates and cost-per-ticket reductions for Fortune 500 customers. ## Tags ai-powered, startup, b2b, saas, hr, automation, platform --- *Data from geo.sig.ai Brand Intelligence Database. Updated 2026-04-14.*