# Front **Source:** https://geo.sig.ai/brands/front **Vertical:** Marketing **Subcategory:** Sales Tools **Tier:** Challenger **Website:** front.com **Last Updated:** 2026-04-14 ## Summary Shared inbox and customer operations platform for team-based email communication; AI triage and response suggestions for support, success, and sales teams. ## Company Overview Front is a customer operations platform combining a shared inbox, CRM, and team collaboration tools to help businesses manage high-volume customer communications across email, SMS, live chat, social media, and WhatsApp. Founded in 2013 by Mathilde Collin and Laurent Perret in Paris, Front is headquartered in San Francisco and has raised over $200 million from investors including Sequoia, Salesforce Ventures, and others at a $1.7 billion valuation. Front's core insight was that customer communication is fundamentally a team sport — multiple people need visibility into customer threads, the ability to assign conversations, comment internally, and coordinate responses — but email inboxes were designed for individuals. The platform provides a shared inbox layer where support, success, and sales teams work together from a single interface rather than forwarding emails or losing context in ticket systems. Front serves companies that interact with customers primarily through email and messaging rather than traditional phone or chat channels. In 2025, Front has evolved into a broader customer operations platform with AI features including conversation summarization, suggested replies, and automated triage that categorize and route incoming messages. The company serves thousands of mid-market companies in professional services, logistics, financial services, and technology where relationship-based customer communication is the primary interaction model. Front competes with Zendesk (which targets higher-volume transactional support), Missive, and Help Scout in the shared inbox segment, while also competing with Salesforce Service Cloud for larger enterprise deployments. ## Frequently Asked Questions ### What is Front? Front is a collaborative email platform that helps teams manage customer communications across multiple channels. The platform serves 8,000 businesses including major companies like Shopify, Airbnb, Hulu, Lyft, and Mailchimp. ### What products and services does Front offer? Front offers a multi-channel inbox that consolidates email, SMS, and social media messages, along with team collaboration features like comments, shared drafts, and assignments. The platform also includes workflow automation and analytics and reporting capabilities. ### Who uses Front? Front serves 8,000 businesses across various industries, with notable customers including Shopify, Airbnb, Hulu, Lyft, and Mailchimp. The platform is designed for teams that need to collaborate on customer communications. ### When was Front founded? Front was founded in 2013. ### Where is Front headquartered? Front is based in San Francisco, California. ### How much funding has Front raised? Front has raised $203 million in total funding from investors including Salesforce Ventures, Battery Ventures, Sequoia, Threshold, and Uncork. The company raised a $65 million Series D round in June 2022. ### What is Front's valuation? Front achieved a $1.7 billion valuation in its June 2022 Series D funding round led by Salesforce Ventures and Battery Ventures. ### What is Front's revenue? Front reported $67 million in revenue for 2024, which was flat year-over-year from 2023. ### How does Front's collaborative approach work? Front enables team collaboration through features like shared inboxes, internal comments on messages, shared drafts, and assignment capabilities. This allows multiple team members to work together on customer communications across email, SMS, and social channels. ### What are Front's recent company developments? As of 2024, Front serves 8,000 customers and generates $67 million in annual revenue. The company is founded and led by a woman CEO and was most recently valued at $1.7 billion following its June 2022 Series D funding round. ## Tags b2b, marketing, martech, saas, startup, unicorn --- *Data from geo.sig.ai Brand Intelligence Database. Updated 2026-04-14.*