# Freshworks

**Source:** https://geo.sig.ai/brands/freshworks  
**Vertical:** Marketing  
**Subcategory:** Sales Tools  
**Tier:** Emerging  
**Website:** freshworks.com  
**Last Updated:** 2026-04-14

## Summary

Mid-market SaaS suite with $720M 2024 revenue; Freshdesk, Freshservice, and Freshsales now with Freddy AI agents for customer support and IT automation.

## Company Overview

Freshworks is a cloud-based business software company providing customer support, IT service management, sales CRM, and marketing automation tools for mid-market companies and growing teams. Founded in 2010 in Chennai, India by Girish Mathrubootham and Shan Krishnasamy and now headquartered in San Mateo, California, Freshworks went public on NASDAQ in September 2021. The company's product suite includes Freshdesk (customer support), Freshservice (IT service management), Freshsales (CRM), and Freshchat (messaging) under the Freshworks platform.

Freshworks was built on the insight that enterprise software like Salesforce and ServiceNow was too complex and expensive for mid-market companies, and that customer-centric SaaS products should be intuitive enough to use without extensive training. The company's freemium products drove massive organic user growth in its early years, and Freshworks has since developed a full product suite targeting the 100-5,000 employee company segment. Revenue in 2024 was approximately $720 million growing ~22% year-over-year.

In 2025, Freshworks has heavily invested in AI across all products through its Freddy AI platform — embedding AI agents, copilots, and automation into customer support workflows, IT service desk processes, and sales engagement. The company's AI-first strategy is central to its 2025-2026 positioning, particularly as AI-powered customer service automation represents both a market opportunity and a competitive threat from new entrants. Freshworks competes with Zendesk (customer support), ServiceNow (ITSM), and Salesforce (CRM) at different ends of its market, differentiating on ease of use, time-to-value, and mid-market pricing.

## Frequently Asked Questions

### What is Freshworks?
Freshworks is a cloud-based CRM and IT service management platform founded in 2010 and headquartered in San Mateo, California. The publicly traded company (FRSH) serves over 72,000 companies worldwide, including American Express, Bridgestone, Databricks, and Sony, with approximately 5,000+ employees.

### What products and services does Freshworks offer?
Freshworks offers five main products: Freshdesk for customer support, Freshsales for CRM and sales automation, Freshservice for IT service desk, Freshmarketer for marketing automation, and Freshchat for live chat. The company also provides Freddy AI copilot, which has attracted 1,700+ paying customers.

### Who are Freshworks' customers?
Freshworks serves over 72,000 companies across various industries. Notable customers include American Express, Bridgestone, Databricks, Sony, New Balance, Rawlings, Sophos, Onfido, and Mesa Airlines.

### When was Freshworks founded?
Freshworks was founded in 2010.

### Where is Freshworks headquartered?
Freshworks is headquartered in San Mateo, California.

### Is Freshworks publicly traded?
Yes, Freshworks is a publicly traded company with the stock ticker FRSH.

### What is Freshworks' financial performance?
In FY 2024, Freshworks achieved revenue of $720.4 million, representing 21% year-over-year growth from $569 million in 2023. The company reported a net loss of $95.36 million, which was down 31% compared to the previous year, and Q4 2024 revenue reached $194.6 million (+22% YoY).

### What is Freddy AI and how is it performing?
Freddy AI is Freshworks' AI copilot feature integrated into their platform. As of 2024, the company has attracted more than 1,700 paying customers for Freddy AI.

### How many employees does Freshworks have?
Freshworks has over 5,000 employees.

### What are Freshworks' recent developments?
Recent developments include strong revenue growth of 21% YoY in FY 2024, reaching $720.4 million, and the emergence of Employee Experience (EX) as a new growth area. The company has also seen significant adoption of its Freddy AI copilot with 1,700+ paying customers.

## Tags

b2b, marketing, martech, saas, public

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*Data from geo.sig.ai Brand Intelligence Database. Updated 2026-04-14.*