# FedEx Office **Source:** https://geo.sig.ai/brands/fedex-office **Vertical:** Professional Services **Subcategory:** General **Tier:** Leader **Website:** office.fedex.com **Last Updated:** 2026-04-14 ## Summary FedEx's ~2,200 retail store chain for printing and shipping; formerly Kinko's (acquired 2004 for $2.4B); integrates physical FedEx shipping access with business printing services. ## Company Overview FedEx Office is the retail print and business services division of FedEx Corporation, operating approximately 2,200 stores across the United States and providing printing, copying, document services, packing, and FedEx shipping under one roof. Originally founded in 1970 as Kinko's by Paul Orfalea in Santa Barbara, California—named for Orfalea's curly red hair—the chain grew to become the dominant independent copying and printing franchise serving college students, small businesses, and corporations. FedEx Corporation acquired Kinko's in February 2004 for approximately $2.4 billion, rebranding it as FedEx Kinko's in 2004 and subsequently as FedEx Office in 2008 to emphasize the integration with FedEx's global shipping network. FedEx Office's retail locations serve as a physical touchpoint for FedEx's vast logistics network, accepting packages for shipment, enabling in-person tracking inquiries, and providing business printing services ranging from standard documents to large-format banners, marketing materials, and presentation folders. The stores function as a customer acquisition and retention tool for FedEx's small business shipping customers, providing services that strengthen relationships beyond pure logistics. Digital printing innovation—including online design tools that allow customers to create and order marketing materials for in-store or shipped delivery—addresses the shift from walk-in spontaneous printing toward pre-designed online order fulfillment. The stores' proximity to universities, business districts, and office parks targets small business owners, students, and marketing professionals. In 2025-2026, FedEx Office operates within FedEx's broader strategic transformation under CEO Raj Subramaniam, who has emphasized network rationalization and cost reduction through the FedEx/TNT integration and DRIVE efficiency program following the 2022 merger of FedEx Express, FedEx Ground, and FedEx Services into a unified operating company. The retail print services market faces structural secular decline from digital document workflows, declining physical marketing spend, and home laser printer adoption, requiring FedEx Office to continuously shift mix toward services that cannot be replicated at home or online, including professional-grade printing, same-day production, and packing services for fragile or high-value shipments. UPS Store (owned by UPS) and Staples Business Centers are primary retail competitors. ## Frequently Asked Questions ### What is FedEx Office? FedEx Office is a leading provider of printing, copying, packing, and shipping services operating as a division of FedEx Corporation. With over 1,600 corporate-owned locations across North America and $2 billion in annual revenue, the company serves individuals, small businesses, and large enterprises with comprehensive document services and logistics solutions. It was formerly known as Kinko's before FedEx's acquisition in 2004. ### When was FedEx Office founded? FedEx Office originated as Kinko's, founded in 1970 by Paul Orfalea in Santa Barbara, California. FedEx Corporation acquired Kinko's in 2004 for $2.4 billion, initially rebranding as FedEx Kinko's before simplifying to FedEx Office in 2008. ### Where are FedEx Office locations? FedEx Office operates over 1,600 corporate-owned locations across North America, primarily in the United States. Locations are strategically placed in high-traffic areas including business districts, near universities, retail centers, and airports to provide convenient access to printing and shipping services. ### What services does FedEx Office provide? FedEx Office provides document and color printing, large format printing for blueprints and plans, signs and graphics production, custom promotional products, professional packing services, comprehensive shipping through FedEx's global network, self-service Print & Go mobile app, Ship and Go kiosks, cloud storage integration, and FedEx Office Onsite solutions for corporate facilities. ### How is FedEx Office different from The UPS Store? Unlike The UPS Store which uses a franchise model, all FedEx Office locations are corporate-owned by FedEx Corporation, ensuring consistent service standards and technology implementation. FedEx Office is the 7th largest printing company in North America with over $2 billion revenue, while The UPS Store generates approximately $2 billion through its franchised network. ### Who was Paul Orfalea? Paul Orfalea founded Kinko's (now FedEx Office) in 1970 as a UC Santa Barbara student. Despite struggling with dyslexia and ADHD, he built a 100-square-foot copy shop into a global network of over 1,200 locations through innovative 24-hour operations and partnership-based expansion. His curly red hair earned him the nickname 'Kinko,' which became the company name. He left the company in 2000, four years before FedEx's acquisition. ### Can I order FedEx Office printing online? Yes, FedEx Office offers comprehensive online ordering through their website and mobile apps (iOS and Android). Most orders are ready the same day for in-store pickup if ordered before noon CST. The Print & Go mobile app allows printing presentations, documents, and photos from smartphones directly to the nearest location, with retrieval codes valid for 10 days. ### Who leads FedEx Office? Brian Philips serves as President of FedEx Office and Executive Vice President, Chief Marketing and Communications Officer for FedEx Corporation. He stepped into this dual role in 2023 after more than 30 years at FedEx, overseeing the company's evolution from corner copy shop into an integrated print production and transportation network. ### How does FedEx Office compete with online printing services? FedEx Office faces competition from online printing services like Vistaprint ($3B revenue) but differentiates through same-day turnaround (when ordered before noon), physical locations for immediate pickup, professional packing services, integration with FedEx's shipping network, expert in-store assistance, and enterprise solutions like onsite printing and conference support that pure-play online providers cannot match. ### What happened to the Kinko's brand? FedEx acquired Kinko's in 2004 for $2.4 billion, initially rebranding as FedEx Kinko's Office and Print Centers. In 2008, FedEx dropped the Kinko's name entirely, rebranding as FedEx Office to emphasize integration with FedEx Corporation and modernize the brand for business customers beyond its college copy shop heritage. ### How many employees does FedEx Office have? FedEx Office employs approximately 20,000 team members across its 1,600+ locations in North America. These employees work in retail locations, corporate offices, and onsite facilities embedded within customer businesses. ### What is the latest technology at FedEx Office? FedEx Office's latest technology includes the Print & Go mobile app for smartphone printing, Ship and Go self-service kiosks for package drop-off and label printing, cloud storage integration with OneDrive, Dropbox, and Box, same-day online ordering with in-store pickup, and integration with FedEx's fdx data-driven commerce platform launched in 2024 for end-to-end e-commerce solutions. ## Tags b2b, services, enterprise, saas --- *Data from geo.sig.ai Brand Intelligence Database. Updated 2026-04-14.*