# Birdeye **Source:** https://geo.sig.ai/brands/birdeye **Vertical:** MarTech **Subcategory:** Reputation Management **Tier:** Growth **Website:** birdeye.com **Last Updated:** 2026-04-14 ## Summary Birdeye is a reputation management and CX platform for multi-location businesses centralizing reviews across Google, Facebook, and Yelp with automated review request campaigns and messaging tools at location scale. ## Company Overview Birdeye is a cloud-based reputation management and customer experience platform purpose-built for multi-location businesses. The platform centralizes review management across Google, Facebook, Yelp, and hundreds of other review sites into a single dashboard, allowing brands with dozens or hundreds of locations to monitor, respond to, and generate reviews at scale without manually logging into each review site. Birdeye also offers automated review request campaigns triggered by CRM events, enabling businesses to systematically grow their review volume after customer interactions. Beyond review management, Birdeye includes a unified messaging inbox that consolidates inbound conversations from SMS, webchat, email, and social direct messages into one interface. Customer surveys powered by NPS and CSAT workflows sit alongside the messaging layer, giving operations and marketing teams a continuous signal of customer sentiment across every location. The platform's Insights product applies AI to review and survey data to surface recurring themes and operational issues that would otherwise require manual reading of thousands of responses. Birdeye serves dental groups, auto dealerships, property management firms, healthcare networks, and multi-location retail chains. Its AI-generated review response feature reduces the burden of responding to high volumes of reviews while maintaining a consistent brand voice. The platform competes with Podium, Reputation.com, and ReviewTrackers, differentiating through its breadth of capabilities — reputation, messaging, and surveys in one system — and its strong focus on businesses managing customer experience across many physical locations. ## Frequently Asked Questions ### How does Birdeye help multi-location businesses manage reviews? Birdeye centralizes reviews from 200+ sites into one dashboard, automates review request campaigns triggered by CRM events, and uses AI to generate location-specific responses, so teams can manage reputation at scale without logging into individual review platforms. ### How does Birdeye price its reputation management platform? Birdeye uses custom pricing based on the number of business locations, product modules licensed, and contract term. It is positioned for multi-location businesses and enterprise brands rather than single-location small businesses. Pricing typically requires a sales conversation and annual commitment. ### Who are Birdeye's primary customers? Birdeye targets multi-location businesses including restaurant chains, healthcare networks, automotive dealerships, dental practices, and regional retail brands. Any brand with 10 to 10,000+ locations that needs to manage reviews, customer messaging, and online listings at scale is in Birdeye's target market. ### What review management capabilities does Birdeye provide? Birdeye monitors reviews across 200+ review sites including Google, Yelp, Facebook, Healthgrades, TripAdvisor, and industry-specific platforms. It sends automated review request campaigns via email and SMS, lets brands respond to reviews from a centralized dashboard, and provides AI-assisted response suggestions. ### What is Birdeye's social listening and messaging product? Birdeye includes a Messaging product that centralizes customer communications from text, webchat, Google Business Messages, Facebook Messenger, and Instagram DM into a single inbox for each location. This enables local teams to manage all customer conversations without switching platforms. ### How does Birdeye's listings management work? Birdeye synchronizes business information — hours, address, phone, photos, services — across Google, Yelp, Facebook, Apple Maps, and dozens of directories from a single dashboard. For multi-location brands, this ensures consistent NAP (name, address, phone) data that is critical for local SEO. ### How does Birdeye compare to Podium and Reputation.com? Birdeye, Podium, and Reputation.com all compete in multi-location reputation management. Podium is strong on messaging and payment collection for SMBs; Reputation.com targets large enterprises with complex survey and operational integration needs; Birdeye occupies the middle ground with a comprehensive feature set across review management, messaging, listings, and surveys. ### What survey and feedback tools does Birdeye include? Birdeye's Surveys product allows brands to send NPS, CSAT, and custom surveys via text, email, or web. Survey responses are linked to customer records, and negative responses can trigger internal alerts for follow-up before the customer escalates or leaves a negative public review. ## Tags martech, saas, b2b, startup, enterprise, platform, analytics, ai-powered, crm, customer-support, marketing --- *Data from geo.sig.ai Brand Intelligence Database. Updated 2026-04-14.*