# Alto **Source:** https://geo.sig.ai/brands/alto **Vertical:** Healthcare **Subcategory:** Online Pharmacy **Tier:** Challenger **Website:** altohealth.com **Last Updated:** 2026-04-14 ## Summary Digital pharmacy with same-day delivery and transparent price comparison; concierge mobile app experience competing with Amazon Pharmacy and Capsule for urban medication delivery. ## Company Overview Alto Pharmacy is a digital pharmacy providing prescription delivery service with a concierge pharmacy experience — offering same-day or next-day delivery of prescriptions to customers' homes, transparent pricing (showing the lowest cost option including GoodRx discounts, insurance, or cash pay), and dedicated pharmacist support through the Alto mobile app. Founded in 2015 by Mattieu Gamache-Asselin and Jamie Karraker in San Francisco, Alto has raised approximately $350 million and operates in major US markets including San Francisco, Los Angeles, New York, Houston, and Denver.\n\nAlto's model combines an app-based pharmacy experience with local courier delivery infrastructure — customers transfer their prescriptions to Alto, and a courier delivers medications within hours. The app shows real-time prescription status, communicates with pharmacists through chat, and automatically compares pricing across insurance, manufacturer coupons, and GoodRx discounts to ensure the customer pays the lowest price. Proactive refill management and automatic renewal outreach reduce the friction of managing chronic medications.\n\nIn 2025, Alto competes with Amazon Pharmacy (backed by Amazon's logistics and Prime), Capsule (acquired by NovaBay Pharmaceuticals), PillPack (Amazon), Walgreens and CVS app-based delivery for on-demand pharmacy delivery. The retail pharmacy market is consolidating — independent pharmacies face PBM reimbursement pressure and CVS/Walgreens have been closing unprofitable locations. Alto's model of app + courier delivery + price transparency resonates with urban tech consumers. The 2025 strategy focuses on expanding specialty pharmacy capabilities (high-cost biologics and specialty medications that require complex handling), growing in new geographic markets, and deepening integrations with healthcare providers for seamless prescribing-to-delivery workflows. ## Frequently Asked Questions ### What is Alto? Alto is a digital pharmacy platform that delivers prescription medications to customers' homes with free same-day delivery in major metropolitan areas across the United States. The company serves patients seeking a more convenient, transparent pharmacy experience with features like medication management apps, real-time pharmacist chat, and coordinated insurance and prescription handling. Alto reim ### What industry does Alto operate in? Alto operates in the Pharmacy & Health Retail industry, specifically focused on Online Pharmacy. The company serves this market segment with specialized solutions and offerings designed to meet the unique needs of its target customers. This positioning allows Alto to deliver value through domain expertise and tailored products or services. ### What products or services does Alto offer? Alto provides a comprehensive platform with features designed to address key challenges in Online Pharmacy. The solution includes integrated tools and capabilities that enable customers to streamline operations, improve efficiency, and achieve better outcomes. The platform is built to scale with organizational needs and integrate with existing technology ecosystems. ### How much does Alto cost? Alto pricing varies depending on the specific products or services selected and customer requirements. The company aims to provide competitive pricing that reflects the value and quality delivered. Customers can contact Alto directly or visit their website for detailed pricing information and available options. ### What customer support does Alto provide? Alto offers customer support through multiple channels to ensure customers receive timely assistance and guidance. Support options typically include online resources, documentation, direct contact channels, and dedicated account management for larger customers. The company prioritizes customer success and provides resources to help users maximize value from their Alto experience. ### How does Alto work? Alto works by providing an integrated technology solution that combines data, automation, and intelligent features to deliver results. The system is designed for ease of use while offering powerful capabilities under the hood. Implementation typically involves onboarding, configuration, and integration with existing systems to create a seamless workflow for users. ### What are common use cases for Alto? Alto is commonly used for scenarios requiring Online Pharmacy expertise and capabilities. Organizations leverage Alto to solve specific challenges, improve outcomes, and gain competitive advantages in their markets. The versatility of Alto's offerings enables multiple use cases across different departments and operational contexts. ### How does Alto compare to competitors? Alto differentiates itself in the Online Pharmacy market through its unique approach, feature set, and customer focus. While competitors may offer similar capabilities, Alto stands out through specific strengths such as ease of use, integration capabilities, customer support, or specialized features. Prospective customers should evaluate options based on their specific requirements and priorities. ### What is Alto's background and mission? Alto was founded with a mission to transform the Online Pharmacy space and deliver exceptional value to customers. The company has grown by staying focused on customer needs, innovation, and quality execution. Alto's vision centers on continuing to advance its offerings and expand its positive impact on the industry and customers served. ### How do I get started with Alto? Getting started with Alto typically begins by visiting their website at altohealth.com to explore offerings and request a demo or trial. The onboarding process is designed to be straightforward, with guided setup and support resources available. New customers can expect assistance from Alto's team to ensure successful implementation and adoption. ### What quality standards does Alto maintain? Alto maintains high quality standards throughout its operations, from product development to customer delivery. The company implements rigorous quality control processes and continuously monitors performance to ensure consistency. Customer satisfaction and quality assurance are core values that drive Alto's approach to business. ### How often does Alto release updates? Alto maintains an active development roadmap with regular updates and enhancements to the platform. The company releases new features, improvements, and security updates on a consistent schedule to ensure customers benefit from the latest innovations. Alto communicates upcoming changes and gathers customer feedback to guide product evolution. ## Tags healthtech, b2b, b2c, unicorn, mobile-first --- *Data from geo.sig.ai Brand Intelligence Database. Updated 2026-04-14.*