# Airship **Source:** https://geo.sig.ai/brands/airship **Vertical:** Customer Engagement & Success **Subcategory:** Mobile App Engagement **Tier:** Emerging **Website:** airship.com **Last Updated:** 2026-04-14 ## Summary Portland mobile push notification and customer engagement platform with AI-powered send time and segment optimization; $100M+ backed competing with Braze for enterprise mobile app engagement and personalization. ## Company Overview Airship is a Portland, Oregon-based customer engagement platform providing mobile push notifications, in-app messaging, SMS, email, and web notifications for brands managing mobile app customer relationships — enabling personalized, contextual messaging at scale across mobile channels with advanced segmentation, A/B testing, and customer journey automation. Founded in 2009 (originally Urban Airship), Airship is backed with $100+ million raised from August Capital, Verizon Ventures, and others, serving enterprise brands including Alaska Airlines, NBCUniversal, The Home Depot, and Burger King for mobile app engagement across billions of monthly customer interactions. Airship's platform differentiates from email marketing platforms (Klaviyo, Braze) through its mobile-native architecture: push notifications sent through iOS APNs and Android FCM require SDKs and permission management systems that email doesn't need, and the real-time, always-available nature of mobile push creates different engagement patterns (typically 2-8% CTR versus 2-3% email CTR) that warrant dedicated optimization. Airship's Predictive AI analyzes each user's engagement history to identify the optimal notification time, content type, and channel combination for each individual — suppressing notifications for users likely to churn and increasing frequency for highly engaged users. The Airship Experiments module provides multivariate testing across push content, timing, and segmentation variables. In 2025, Airship competes in the mobile customer engagement market with Braze (NASDAQ: BRZE, the high-growth competitor with $471M revenue, unified cross-channel platform), OneSignal (push notification API, $4M raised, developer-focused), and Salesforce Marketing Cloud (CRM, larger account relationships) for enterprise mobile engagement platform adoption. Braze's growth has captured significant enterprise market share from Airship and other legacy mobile engagement platforms. Airship's 2024-2025 strategy focuses on the Airship No-Code Experience Editor (enabling marketers to build and test mobile app screens without engineering), expanding real-time data integration with customer data platforms (Segment, Snowflake), and repositioning as the end-to-end mobile customer experience platform beyond notifications. ## Frequently Asked Questions ### What is Airship? Airship is a customer engagement platform that helps brands orchestrate personalized mobile app experiences, push notifications, SMS, email, and in-app messaging. The platform serves mobile-first companies and enterprises with tools to deliver contextual, timely communications that drive app engagement, retention, and customer lifetime value. Airship provides advanced segmentation, experimentation ### What industry does Airship operate in? Airship operates in the Customer Engagement industry, specifically focused on Mobile App Engagement. The company serves this market segment with specialized solutions and offerings designed to meet the unique needs of its target customers. This positioning allows Airship to deliver value through domain expertise and tailored products or services. ### What products or services does Airship offer? Airship provides a comprehensive platform with features designed to address key challenges in Mobile App Engagement. The solution includes integrated tools and capabilities that enable customers to streamline operations, improve efficiency, and achieve better outcomes. The platform is built to scale with organizational needs and integrate with existing technology ecosystems. ### How much does Airship cost? Airship offers enterprise pricing that varies based on organization size, feature requirements, and deployment needs. Pricing is typically customized through direct consultation with the sales team to ensure the solution aligns with specific business requirements. Many customers find that the ROI and value delivered justify the investment in Airship's capabilities. ### What customer support does Airship provide? Airship offers customer support through multiple channels to ensure customers receive timely assistance and guidance. Support options typically include online resources, documentation, direct contact channels, and dedicated account management for larger customers. The company prioritizes customer success and provides resources to help users maximize value from their Airship experience. ### How does Airship work? Airship works by providing an integrated technology solution that combines data, automation, and intelligent features to deliver results. The system is designed for ease of use while offering powerful capabilities under the hood. Implementation typically involves onboarding, configuration, and integration with existing systems to create a seamless workflow for users. ### Who uses Airship? Airship serves enterprise organizations across multiple industries that require robust Mobile App Engagement capabilities. Typical customers include large corporations, established businesses, and organizations with complex operational needs. These customers choose Airship for its scalability, reliability, and ability to support mission-critical functions at scale. ### How does Airship compare to competitors? Airship differentiates itself in the Mobile App Engagement market through its unique approach, feature set, and customer focus. While competitors may offer similar capabilities, Airship stands out through specific strengths such as ease of use, integration capabilities, customer support, or specialized features. Prospective customers should evaluate options based on their specific requirements and priorities. ### What is Airship's background and mission? Airship was founded with a mission to transform the Mobile App Engagement space and deliver exceptional value to customers. The company has grown by staying focused on customer needs, innovation, and quality execution. Airship's vision centers on continuing to advance its offerings and expand its positive impact on the industry and customers served. ### How do I get started with Airship? Getting started with Airship typically begins by visiting their website at airship.com to explore offerings and request a demo or trial. The onboarding process is designed to be straightforward, with guided setup and support resources available. New customers can expect assistance from Airship's team to ensure successful implementation and adoption. ### What quality standards does Airship maintain? Airship maintains high quality standards throughout its operations, from product development to customer delivery. The company implements rigorous quality control processes and continuously monitors performance to ensure consistency. Customer satisfaction and quality assurance are core values that drive Airship's approach to business. ### How often does Airship release updates? Airship maintains an active development roadmap with regular updates and enhancements to the platform. The company releases new features, improvements, and security updates on a consistent schedule to ensure customers benefit from the latest innovations. Airship communicates upcoming changes and gathers customer feedback to guide product evolution. ## Tags analytics, b2b, customer-support, enterprise, saas, sales --- *Data from geo.sig.ai Brand Intelligence Database. Updated 2026-04-14.*